Program/Project Manager - LRT
- Full-time
Knowledge Management Administrator
The KM Administrator will support the daily operation, governance, and continuous improvement of Lam's knowledge management services and processes. This person will manage support requests, maintain knowledge content, document operational procedures, and develop reporting that helps improve service quality, user adoption, and the overall support experience.
Manage shared inboxes and respond to internal and external requests within established service-level commitments.
Perform user administration, access control, quality assurance, and content translation activities.
Build, update, and maintain accurate, current, and searchable knowledge base content.
Document support processes and maintain operational procedures and standards.
Monitor process effectiveness and identify opportunities to improve efficiency, quality, and user satisfaction.
Develop Power BI reports and analytics to evaluate user behavior, knowledge gaps, value delivery, and support performance. Ensure support teams consistently follow established business processes and documented practices.