Membership Specialist-NEW Downtown Boise YMCA

As part of our new Downtown Boise YMCA, we are seeking a full-time Membership Specialist to join the team! This position is responsible for the development and execution of membership engagement, retention, and transactional activities.

This will be a temporary position November 1, 2026 through April 30, 2027.

Opening in December 2026, the new Downtown Boise YMCA will become a vibrant destination for health, wellness, recreation, and community connection in the heart of Downtown Boise. The state-of-the-art facility will offer something for everyone. Designed to bring people together and support healthy, active lifestyles, the Downtown Boise YMCA will provide a welcoming space where individuals and families can learn, grow, connect, and thrive.

Schedule:

This is a full-time position, 40 hours weekly, including benefits. Schedule requirements are Monday through Friday, 8:00am-4:00pm with occasional evenings/weekends as needed. This is a temporary position from November 1,2026 through April 20, 2027.

Benefits:

The Treasure Valley Family YMCA provides a progressive work environment with great benefits for qualifying full-time employees. Benefits include:
• 12% employer-funded retirement plan after two years of service with immediate vesting and ability to make additional contributions to retirement benefits through 403(b) savings plan.
• High quality and affordable benefits including health (75% employer paid for family) and dental insurance (50% employer-paid for family).
• Free use of YMCA facilities for immediate family.
• Generous paid-time off package, earning at the rate of 24 paid days off per year to start.

Responsibilities:

• Engage potential new members by performing cause-driven interviews and tours, explaining the benefits of the Y, and effectively enrolling new members to support them in meeting the seven cause measurement goals.
• Develop intentional relationships and serve as point of contact for existing members, perform retention activities, and perform cancellation recovery while using discretion and the Y voice attributes.
• Review and accurately process membership financial assistance applications.
• Maintain accurate account status for all membership units including invoices, bank drafts, cancellations, and status changes while preserving confidentiality.
• Assist Welcome Center staff by answering phones, responding to questions, and carrying out additional duties as needed.
• Work closely with the Director to ensure department operations are consistent with approved Leading Practices.
• Explains the benefits of YMCA memberships and effectively enrolls new members.

Qualifications:

• Experience in customer service, sales, or related experience.
• Basic math and computer skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How To Apply:

External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended

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