Implementation Specialist

Salary: $50,000 - 50,000 per year

Requirements:

• Bachelors degree in a related field, at least two years of relevant professional experience or training, or an equivalent combination of education and experience
• Strong computer and general IT knowledge, with technical troubleshooting and problem-solving skills
• Ability to quickly learn software, hardware, and unfamiliar technical concepts
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical customers
• Strong organizational skills, attention to detail, and time-management abilities, including the ability to manage multiple projects and priorities
• Ability to work independently with minimal supervision and maintain a customer-focused approach
• Comfort working directly with customers through phone, email, chat, and web conferencing
• Experience in software implementation or onboarding, technical support, software testing or QA, SQL and relational databases, Windows Server, Windows desktop installation and configuration, ticketing systems, HTML and CSS, JavaScript, software development, hardware installation, or networking is a plus

Responsibilities:

• Serve as a primary customer contact throughout implementations and learn each customers requirements, environment, workflows, and expectations
• Guide customers through implementation and deployment of Savance Workplace solutions, including EIOBoard, visitor management systems, digital display boards, mustering solutions, and related software and hardware
• Configure, install, and deploy solutions remotely or, when needed, at customer locations
• Support customers through phone, email, chat, and web conferencing, and communicate progress, next steps, expectations, and potential issues
• Coordinate implementation plans, timelines, activities, milestones, deliverables, and resources with project managers, customers, and internal teams
• Manage multiple implementations and priorities, identify potential roadblocks, and help resolve issues before they affect project delivery
• Conduct virtual and occasional onsite training for customer administrators and users, explain technical concepts, and support adoption and transition to ongoing use
• Investigate and troubleshoot software, hardware, configuration, connectivity, and environmental issues; collaborate with support and development teams as needed
• Document troubleshooting steps, resolutions, customer requirements, configurations, implementation progress, and technical decisions, and maintain accurate project and customer records
• Create and improve implementation documentation, technical instructions, and knowledge-base articles
• Identify recurring implementation challenges, recommend process improvements, and share customer feedback that could improve our products, documentation, or processes
• Follow issues through to resolution while keeping customers informed

Technologies:

• CSS
• Hardware
• Support
• JavaScript
• SQL
• Web
• Windows

More:

We are Savance Workplace, a collaborative software company that develops and supports technology solutions to improve workplace operations. Were seeking a technically minded, customer-focused Implementation Specialist to help customers deploy and adopt our software and hardware. This is a full-time, remote, work-from-home role with a $50,000 annual base salary, performance-based bonuses, two weeks of paid time off, 8–10 paid holidays, a 401(k) with company matching, health, dental, and vision insurance, and a flexible schedule. Our team values curiosity, initiative, resourcefulness, independence, and continuous learning.

last updated 41 week of 2026