Service Desk Support Specialist I

Service Desk Support Specialist I

• JOB SUMMARY
  • Service Desk Support Specialist I are IT professionals who provide technical help for client of an organization. Specialist respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. Service Desk Support Specialist I are accountable for gathering information through a client conversation and typically offer the first point of contact with the client.
• JOB REQUIREMENTS
  • Minimum Education
    • High School Diploma or equivalent
  • Minimum Work Experience
    • None
  • Required Licenses/Certifications
    • N/A
  • Required Skills, Knowledge, and Abilities
    • Written and oral communication skills
    • Ability to use critical thinking skills to analyze and solve problems
    • Ability to manage multiple deadlines and tasks
    • Ability to work successfully in a team environment
    • Occasional night, weekend, and holiday work
    • Occasional off-campus and overnight travel for site visits and training
    • Customer service or helpdesk experience helpful
    • Familiar with Microsoft Office products including Excel, Word, and PowerPoint
    • Provide remote support for incoming queries and issues related to computer systems, software, and hardware
    • Respond to queries over the phone
    • Write training manuals
    • Maintain daily performance of computer systems
    • Respond to email messages for customers seeking help
    • Ask questions to determine nature of problem
    • Walk customer through problem-solving process
    • Clean up computers
    • Run diagnostic programs to resolve problems
    • Follow up with customers to ensure issue has been resolved
    • Gain feedback from customers about computer usage
    • Assist with maintaining Inventory & Deliveries
    • Password resets
    • Systems monitoring
    • Create detailed request
  • Designated Driver
    • Yes
  • OSHA Category
    • 3-Low Risk

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