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TechPro Mechanical, LLC
Service Dispatcher – HVAC & PlumbingTechPro Mechanical, LLC • Westfield, IN, US
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Service Dispatcher – HVAC & Plumbing

Service Dispatcher – HVAC & Plumbing

TechPro Mechanical, LLC • Westfield, IN, US
14 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Service Dispatcher – HVAC & Plumbing TechPro Mechanical
  • Westfield, Indiana Full-Time | Monday–Friday, 8:

|00 AM–5:00 PM About TechPro Mechanical TechPro Mechanical is a growing commercial HVAC, refrigeration, and plumbing service company serving businesses throughout Indiana and surrounding markets.

  • We pride ourselves on integrity, responsiveness, communication, and delivering exceptional service to our customers.
  • We're looking for an experienced Service Dispatcher who thrives in a fast-paced environment, communicates effectively, and takes ownership of keeping our service operations organized and running efficiently.
  • Position Overview The Service Dispatcher is responsible for coordinating daily service calls, scheduling technicians, communicating with customers, and ensuring work orders move efficiently from initial request through completion.
  • This is a critical position within our company and requires someone who is organized, proactive, detail-oriented, and comfortable managing multiple priorities.
  • Key Responsibilities Schedule and dispatch commercial HVAC, refrigeration, and plumbing service technicians.
  • Coordinate daily service calls, emergency requests, and technician availability.
  • Communicate professionally with customers regarding scheduling, arrival times, and service updates.
  • Monitor technician progress and adjust schedules as priorities change.
  • Create, update, and maintain accurate work orders in our service management software.
  • Coordinate with Field Service Managers regarding technical issues, scheduling conflicts, and job requirements.
  • Follow up on outstanding service calls and ensure timely communication.
  • Help maximize technician productivity by reducing downtime and unnecessary travel.
  • Work closely with the Office Manager to maintain efficient daily operations.
  • Support a culture of accountability, teamwork, and excellent customer service.
  • Qualifications Previous dispatching or service coordination experience preferred, ideally in HVAC, plumbing, refrigeration, or another field service industry.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication.
  • Ability to remain calm and make decisions in a fast-paced environment.
  • Comfortable using dispatch software, Microsoft Office, and other business systems.
  • Strong attention to detail and follow-through.
  • Ability to prioritize emergency service calls while managing scheduled work.
  • Experience with Service Fusion or similar field service management software is a plus.
  • What We're Looking For We're looking for someone who takes ownership, anticipates problems, and doesn't wait to be told what needs to happen next.
  • The right person will be dependable, decisive, customer-focused, and capable of keeping a busy service department moving.

    • What TechPro Offers Competitive compensation based on experience Full-time, stable employment Opportunities for professional growth A collaborative, team-oriented work environment The opportunity to make a meaningful impact in a rapidly growing company Schedule & Location Monday–Friday
    • 8:

    |00 AM–5:00 PM Westfield, Indiana | In-office position TechPro Mechanical is an equal opportunity employer.

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    Service Dispatcher – HVAC & Plumbing • Westfield, IN, US