Complaints Handler at Dexian in Chandler, Arizona

Escalations Representative

Location: Chandler, AZ 85286

Duration: 12-month contract to start - Possible extensions

Training shift: M-F, 8am- 4:30pm

Hybrid schedule: 6- 8 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote

Pay range: $20-$21

Support internal and external customers with inquiries and complaints regarding financial products and services.

Covers jobs responsible for managing escalated customer complaints companywide for mostly banking products, which will require special handling.

Majority of the calls/emails will be from upset customers. Showing empathy to the customer, obtaining information about the customer's situation, and letting them know the situation will be taken care of and resolved.

This is more call center work. Less Research, Higher call Volume

Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.

Perform complex administrative and customer support tasks

Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

At least 2-3 years of Complaint Resolution experience in Financial Services environment, will also consider Insurance industry experience (customer service/claims).

Financial services (auto, banking, mortgage, brokerage) or insurance industry experience.

Respond independently to complaints escalated at the highest levels.

Interact with internal and external customers to resolve their issues.

Interact with the immediate escalations team to oversee day to day activities of the support Escalations Team.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.