Safety Ambassador

Safety Ambassador Lead

The Safety Ambassador Lead provides on-the-ground leadership for autonomous delivery operations, ensuring safe, reliable, and consistent execution of all field activities. This role oversees Safety Ambassadors in the field, drives adherence to safety and operational procedures, and acts as the primary escalation point for incidents and disruptions. The Safety Ambassador Lead supports onboarding and training, monitors performance, and partners closely with operations and technical teams to improve processes and maintain high standards of safety and service.

Responsibilities

• Lead, coach, and support Safety Ambassadors in daily field operations, acting as a player-coach who works alongside the team.
• Ensure strict compliance with all operational and safety procedures for autonomous delivery activities.
• Coordinate daily deployment plans, including staffing coverage, route assignments, and schedule adherence.
• Verify fleet, vehicle, and equipment readiness before and during operations, addressing any issues promptly.
• Serve as the primary escalation point for incidents, operational disruptions, and safety concerns in the field.
• Conduct safety observations, identify risks, and reinforce best practices with Safety Ambassadors and other field personnel.
• Support onboarding, training, and certification activities for new and existing Safety Ambassadors.
• Track operational performance metrics, document field activities, and contribute to regular reporting.
• Drive process improvements by identifying operational gaps and partnering with operations and technical teams to implement solutions.
• Communicate field updates, risks, and resource needs clearly and consistently to management.
• Participate in and support incident readiness activities, including scenario-based evaluations and adherence to Level 1/2/3 SOP classifications.
• Ensure accurate data logging and use of mobile devices and controllers in alignment with program procedures.
• Model professional communication and effective public interaction, including de-escalation and handling inquiries from community members or media when necessary.

Essential Skills

• Experience in field operations, logistics, transportation, robotics, or safety-related environments.
• Demonstrated leadership or supervisory experience, preferably in a player-coach capacity.
• Strong communication skills with the ability to clearly convey instructions, feedback, and field updates.
• Coaching and mentoring skills to support Safety Ambassadors in developing their capabilities.
• Conflict-resolution skills to manage incidents, de-escalate situations, and support safe outcomes.
• Comfort using mobile devices, basic controllers, and digital tools for data logging and field operations.
• Ability to perform 7+ hours of active outdoor field escort duties across varied terrain, demonstrating physical readiness.
• Familiarity with safety-sensitive operations and adherence to standard operating procedures (SOPs).
• Ability to interpret and respond to scenario-based incident classifications (Level 1/2/3 SOPs).
• Willingness to undergo and successfully complete employee verification, including prior checks, driving record review (where applicable), and reference verification.

Additional Skills & Qualifications

• Experience in military, technician, or safety-critical environments such as logistics, transportation, robotics, or similar fields.
• Experience in roles such as Technician, Electrical Technician, Mechanical Technician, Robotics, or Avionics.
• Experience working with consumer electronics or technical equipment in the field.
• Strong situational judgment skills, particularly in incident response and decision-making.
• Experience with public interaction, including handling inquiries, de-escalation scenarios, and potential media interactions.
• Project management or coordination experience in operations-focused settings.
• Supervisory experience managing field teams, shift coverage, and route execution.
• Comfort working on time-bound projects, including short- to medium-term assignments with potential extensions.

Work Environment

This role operates in an active field environment supporting autonomous delivery operations, with a strong focus on safety and reliability. Safety Ambassador Leads work primarily outdoors, escorting and overseeing autonomous vehicles across varied terrain for extended periods, often up to or beyond 7 hours of active field duties per day. Shifts typically run 10 hours per day with a 1-hour lunch break. Field leadership coverage includes Monday through Thursday from 8:30 a.m. to 7:00 p.m. and Friday through Sunday from 8:30 a.m. to 7:00 p.m., with multiple leads covering front-end and back-end operations. The work involves frequent use of mobile devices, basic controllers, and digital tools for data logging, monitoring, and communication. The environment is safety-sensitive and operationally dynamic, requiring readiness for incident response, adherence to structured SOPs, and close coordination with operations and technical teams. The role is part of a 34 month project with overtime availability, completion bonuses, and the possibility of extension into 2027. Dress and attire should be appropriate for outdoor field operations and consistent with safety and operational requirements.

Job Type & Location

This is a Contract position based out of Round Rock, TX.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Round Rock, TX.

Application Deadline

This position is anticipated to close on Oct 21, 2026.