Program Manager, Department Relationship Success

Job Description:

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments
• Build and maintain relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners
• Consult with departments to identify workforce needs and determine volunteer engagement and recruitment strategies
• Support recruitment plans, promote opportunities, and navigate volunteer workforce processes
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes
• Provide guidance on volunteer workforce policies, processes, and best practices
• Support volunteer leaders and teams sustaining enterprise and global volunteer positions
• Pull, analyze, and interpret volunteer workforce data
• Develop reports, dashboards, presentations, briefing materials, and leadership updates
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization
• Support enterprise initiatives, strategic projects, and Department Relationship Success priorities

Requirements:

• Bachelor's degree or equivalent combination of education and related experience required
• Minimum 5 years of related experience or equivalent combination of education and related experience required
• In-depth knowledge of program or service
• Ability to create presentations and develop training modules
• Excellent oral and communication skills, including training and presentations
• Excellent interpersonal, verbal and written communication skills
• Ability to develop project plans, budgets, and strategies to achieve organizational goals
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements
• Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook
• Ability to work on a team
• Travel is minimal: 2-3 in-person meetings per year
• Management experience cannot be substituted

Benefits:

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on the type of job and tenure
• 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Short + Long Term Disability and Insurance
• Service Awards and recognition
• Mentors who empower growth along a purposeful career path
• Minimal travel: 2-3 in-person meetings per year