Field Service Technician

Job Description:

• Troubleshoot and repair various packaging machines, with a focus on multi-head weighers
• Provide on-site and remote support to resolve customer issues efficiently
• Install tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and other packaging equipment
• Deliver exceptional customer service by proactively identifying solutions
• Follow up on customer inquiries
• Provide technical phone support
• Collaborate with technicians, engineers, and service managers on complex issues
• Participate in training programs
• Document service calls and solutions in detail
• Use technology tools for efficient reporting and knowledge retention

Requirements:

• Minimum of 5 years in a technical field
• At least 3 years troubleshooting mechanical and electrical machine issues
• Prior experience with multi-head weighers is essential
• Proficiency in mechanical, electrical, and PLC systems
• High precision and close tolerance proficiency
• High school diploma or GED required
• Technical schooling and/or work experience in electricity, electronics, or equipment maintenance
• Willingness to travel 70-85% of the time
• Valid driver's license
• Ability to obtain a passport for travel
• Familiarity with MS Office Suite and Windows platform
• Ability to use service databases and CRMs, such as FileMaker
• Excellent communication and customer service skills
• Ability to read and interpret mechanical blueprints and electrical schematics

Benefits:

• Robust benefits package
• Extensive training through the Online Learning Management System, on-site at company facilities, and through shadowing experienced technicians
• Opportunity to grow and develop skills across various product lines
• Innovative environment focused on innovation and continuous improvement