Nonprofit Fundraising Campaign Support

Job Description:

• Welcome and assist inbound donors
• Follow campaign-approved scripts
• Enter donation and pledge details accurately
• Confirm important donor information
• Answer appropriate process-related questions
• Navigate multiple applications during calls
• Protect confidential information
• Follow compliance and quality requirements
• Maintain dependable attendance during accepted servicing intervals
• Process donations and pledges for established nonprofit fundraising campaigns
• Handle strictly inbound donor calls; no cold calling, outbound dialing, prospecting, direct solicitation, or product selling

Requirements:

• High school diploma or GED
• Six or more months of remote customer-service experience or at least one year of onsite experience
• Professional and welcoming phone presence
• Strong listening and verbal communication skills
• Accurate typing and data-entry abilities
• Comfort following scripts and structured processes
• Ability to work without direct supervision
• Dedicated, quiet home workspace
• Windows 11 computer
• Minimum 8GB RAM; 16GB recommended
• Noise-canceling USB headset
• Wired high-speed internet
• Direct Ethernet connection
• Quiet and distraction-free workspace
• Certification required before servicing
• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not compatible

Benefits:

• Work-from-home/remote opportunity
• Contractors choose from available servicing intervals
• Some campaigns provide servicing availability across a 24-hour operating schedule