Manager, Business Consultant - Process Improvement

Manager, Business Consultant

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.

Required Qualifications:

• 5+ years of experience
• Lean Six Sigma Green Belt (required)
• Demonstrated hands-on application of Lean / Six Sigma tools to support process improvement initiatives
• Process Improvement & Mapping
• Experience supporting or leading process improvement efforts within a business or operational function
• Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
• Ability to identify process gaps, inefficiencies, and recommend improvements
• Event Facilitation
• Experience participating in and/or facilitating Kaizen events, Rapid Improvement Events (RIEs), or workshops
• Ability to support structured sessions, capture outputs, and help drive follow-through on actions
• Problem Solving & Analytics
• Working knowledge of DMAIC or similar structured problem-solving methodologies
• Ability to analyze data, track metrics, and support insights-driven recommendations
• Proficiency in tools such as Excel, Power BI, or similar
• Stakeholder Collaboration
• Strong interpersonal skills with ability to collaborate across teams and functions
• Ability to communicate findings and recommendations clearly to business partners
• Experience working in a matrixed environment
• Ability to manage and support multiple initiatives or workstreams
• Strong organizational skills with attention to detail and timelines
• Experience supporting implementation and sustainment of process changes
• 2+ years of experience in business consulting, professional improvement, operations, or related roles
• Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)
• Exposure to change management practices

Preferred Qualifications:

• Experience facilitating smaller-scale events independently
• Industry experience (e.g., healthcare, insurance, financial services)

Education:

Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $54,300.00 - $159,120.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.