Usability Tester – Remote (US)

IMPORTANT: after you apply, please check your email. We send you a link to complete your application — it is not considered until that last step is done. If you do not see it, check your spam folder.

This is a fully remote position, open to candidates based in United States.

Pay: $20–$30/hr

Role Title: Usability Tester

Role Type: Contractor

Location: Remote

Time Commitment: 5-10 hours/week, short-term project

the company is looking for Plain-Language Usability Testers to help evaluate and improve AI systems that answer questions about government services. You’ll read short questions and answers and tell us what is easy to follow and where it gets confusing. There are no wrong answers, and your honest reaction is what helps. No AI or technical background is needed.

What You’ll Do

1. Read short questions and answers on government services.
2. Tell us where you felt confused, lost, or stuck, in your own words.
3. Say what was easy to follow and what was not.
4. Suggest simple changes that would make something clearer.

Who We’re Looking For

1. Adults who do everyday tasks on a phone or the web, even basic ones
2. Patient with step-by-step reading
3. Honest, specific feedback
4. US-based

Nice to Have

1. Living in a rural or smaller community. We want a mix of regions.
2. Past experience giving feedback or testing products or services

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform — your application is only considered once that final step is done.