Account Representative - State Farm Agent Team Member
- Full-time
Benefits:
- Simple IRA
- License reimbursement
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Flexible schedule
ABOUT OUR AGENCY:
I opened my agency in 1984 and currently lead a team of 11. Before becoming a State Farm agent, I earned both my bachelor's and master's degrees from West Virginia University. State Farm has become a family tradition - my daughter is a Sales Leader with State Farm, and I'm also a proud mom, grandmother of two, and active member of my community.
Giving back is incredibly important to me. I'm involved with Rotary, serve as Vice President of the Frederick Mission, which supports individuals overcoming addiction, and participate in a variety of community events throughout the year.
Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. Team members also enjoy their own private office, high-level training, professional development, and regular team events.
Our culture is professional, warm, and highly supportive. We celebrate each other's successes and genuinely want to see everyone grow. I'm looking for someone with a great attitude and a growth mindset who is self-motivated, works hard, and wants to make a meaningful difference in the lives of others.
ROLE DESCRIPTION:
As an Account Representative for Kathy Schultze - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.
RESPONSIBILITIES:
- Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Promote successful and long-lasting customer relations.
QUALIFICATIONS:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Experience in managing customer relationships preferred.
- Interest in marketing products and services based on customer needs.
- Communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to customers.