Program Manager – Copay

Job Description:

• Serve as the primary client relationship manager and accountable owner for program execution, account management, financial oversight, and business analysis across assigned brands
• Act as the main point of contact between clients and Valeris
• Coordinate with cross-functional teams to deliver solutions on time, within scope, and on budget
• Develop expertise in assigned therapeutic areas, competitive landscapes, and client objectives
• Provide strategic guidance and innovative solutions to maximize program performance and brand value
• Leverage data and key performance indicators to deliver actionable recommendations
• Help clients navigate organizational processes and manage vendor and partner relationships
• Foster collaboration across internal and external stakeholders
• Complete program maintenance, updates, launches, and business rule changes
• Monitor account funding, claims workflows, trackers, escalations, communications tickets, change orders, budgets, invoices, contracts, and project sheets
• Lead weekly touchpoints with J&J, develop agendas, facilitate discussions, distribute meeting minutes, and follow up on action items
• Prepare weekly automated reporting, insights trackers, core program metric reviews, and quarterly business review materials
• Coordinate with HUB Project Managers and track impacts on program metrics
• Investigate missed KPIs, duplicate claims, anomalies, and variances; perform root-cause analysis and document corrective actions
• Maintain client dashboards, budget files, accruals, invoices, and financial reporting
• Coordinate year-end BRD renewals, data pulls, deliverables, and upcoming-year Statements of Work
• Create and utilize HyperCare alerts for business-rule changes and program launches
• Conduct FOP reviews and respond to Production and Communication partners within 24 hours when possible
• Provide mentorship and training to peers as needed

Requirements:

• Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry; graduate degree and/or additional certifications including PMP preferred
• Three to Four (3-4) years of project or program management experience
• If an internal applicant, extensive experience with Valeris systems and services preferred
• Exceptional verbal and written communication skills
• Ability to interact with internal and external stakeholders
• Ability to multitask in a fast-paced environment while functioning as a member of a highly collaborative team
• Highly proficient in Microsoft Office, including Project, Excel, PowerPoint, Visio, Word, Access, and OneNote
• Organized and detail-oriented with effective time management skills
• Budget management and/or financial accounting skills
• Ability to take initiative and anticipate needs
• Ability to travel locally and out-of-town, up to 10%
• Ability to talk, hear, sit for long periods, type, handle or feel, and reach with hands and arms
• Prefer candidates able to type at least 35 words per minute with 97% accuracy
• Flexibility to travel as needed preferred
• Successful completion of a background check and, depending on the position, a drug screen

Benefits:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement and personal and professional growth
• Challenging, stimulating work environment that encourages new ideas
• Inclusive workplace and mission-driven culture
• Background check and, depending on the position, drug screen in accordance with company standards