Front Office Administrator

Front Office Administrator
Location: Cincinnati 45237Pay Rate: $20/hrWeekly PayFull timeSchedule: 8:00 AM to 4:00 PM Monday through Friday
Position summaryWe are seeking a dependable, detail-oriented Front Office Administrator to serve customers and keep the office, order records, and day-to-day financial paperwork organized. This role connects customer requests, vendors, management, and production so orders move accurately from inquiry through delivery and payment.
Key responsibilities

1. Answer calls and emails, welcome visitors, respond to routine questions, and route technical or pricing requests to the appropriate team member.
2. Enter and track customer orders, purchase orders, job details, deadlines, shipping information, and related documents; follow up on missing information.
3. Prepare invoices, record payments, monitor receivables, and follow up professionally on outstanding balances as directed.
4. Process vendor bills, maintain payable records, and assist with account reconciliations and documentation for the bookkeeper or accountant.
5. Coordinate with production on order status, materials, scheduling, quality issues, and delivery commitments; keep customers informed of approved updates.
6. Maintain orderly digital and paper files, spreadsheets, contact records, and confidential business information.
7. Support management with scheduling, reports, supplies, vendor communication, and other administrative priorities.

Qualifications

1. Experience in office administration, customer service, bookkeeping support, billing, or order processing.
2. Accurate data entry and comfort using Microsoft Excel, Word, Outlook, and accounting software; QuickBooks experience is helpful.
3. Clear written and spoken communication, sound judgment, discretion, and a professional approach to customer concerns.
4. Ability to prioritize several active requests, check details carefully, and follow through without constant supervision.
5. Experience in printing, binding, manufacturing, or another custom-order business is helpful but not required.

What success looks likeCustomers receive timely, accurate responses; orders and invoices are complete; records are easy to find; receivables and payables are current; and production has the information needed to meet commitments.