Healthcare Customer Service Representative

Healthcare Customer Service Representative

Location: On-site - Los Angeles, CA
Pay: $18.99 per hour
Assignment: 13 weeks, with potential for extension
Dress code: Business casual

About the role

Serve as a primary contact for telephone, paging, and emergency communications. This role handles 75+ calls per day, including after-hours provider calls and hospital page codes.

Key responsibilities

• Answer, screen, and direct calls using a call management system.
• Respond to basic inquiries and refer callers to the appropriate department or medical personnel.
• Send messages through text, voice, and email systems.
• Support paging, emergency, and other healthcare communications.
• Provide courteous, professional service in a fast-paced medical environment.

Schedule and training

Training is Monday through Friday, 8:00 a.m.–4:30 p.m., during the first week. Training begins at, Los Angeles, CA 90033.

After training, shifts may start between 7:00 a.m. and 11:00 p.m. Common shifts include 8:30 a.m.–5:00 p.m. and 11:00 a.m.–7:30 p.m. Weekend and holiday shifts follow the same structure; employees scheduled on weekends receive two days off during the week.

This is a rotating-shift, 24/7 operation. Candidates must be available to work any shift, Sunday through Saturday, including weekends and holidays. The position is fully on-site; remote work is not available.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.