User Study Proctor

Role: User Study Proctor
Location: Sunnyvale and/or Cupertino, California(Onisite)
Work Schedule: Monday through Friday, as required by the program, with sessions scheduled between 7:30 AM and 5:30 PM
Work Arrangement: Fully onsite, five days per week, at a secure facility
Pay Rate: $75k to 85K /PA

Let's create our future together at The AES Group!

About The AES Group
The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies.

Position Overview:
We are seeking detail-oriented and highly organized User Study Proctors to support ongoing foundational research for one of our clients in the consumer technology industry.
This role focuses on collecting high-quality quantitative and qualitative data to inform product design and development in the audio and vision space.
The ideal candidate has prior experience conducting human-subject research, facilitating user studies, managing participants, and troubleshooting technical equipment.
Strong communication skills, attention to detail, and the ability to work effectively in a fast-paced, research-driven environment are essential.

Key Responsibilities:

• Recruit and schedule study participants while supporting diversity and inclusion requirements.

• Facilitate and moderate in-person user studies using detailed, evolving research protocols.

• Deliver a welcoming, professional, and positive experience for all study participants.

• Ensure participants follow study procedures and accurately document protocol deviations, issues, and observations.

• Collect quantitative data from research devices and equipment, verifying data accuracy, completeness, and quality.

• Gather qualitative feedback through interviews, surveys, observations, and other approved research methods.

• Manage participant communications, scheduling, attendance, and compensation.

• Prepare, configure, maintain, and troubleshoot research equipment, study devices, and data collection systems.

• Perform basic troubleshooting of development-stage consumer electronics.

• Monitor study progress, participation metrics, and data collection activities; communicate status updates and escalate issues proactively.

• Coordinate with cross-functional teams and data consumers to align collection plans, resolve challenges, and improve research workflows.

• Set up and maintain study environments to ensure smooth and consistent data collection.

• Assist with basic data processing, visualization, survey distribution, and feedback analysis.

• Prepare presentations, summarize study outcomes, and communicate findings to stakeholders and management.

• Support additional research and data collection initiatives as program priorities evolve.

Required Qualifications:

• Prior academic or professional experience involving human-subject research, user studies, clinical studies, or related research activities.

• Understanding of Human Factors Research and appropriate user study methodologies.

• Familiarity with qualitative and quantitative research methods, including interviews, surveys, observations, and diary studies.

• Ability to organize research activities, manage competing priorities, and multitask effectively in a fast-paced environment.

• Strong communication, participant engagement, organization, and problem-solving skills.

• Experience managing calendars, coordinating schedules, and handling participant logistics.

• Proficiency in Apple Numbers or comparable spreadsheet applications.

• Ability to troubleshoot technical issues involving research equipment, data collection systems, and electronic devices.

• Commitment to participant privacy, confidentiality, research integrity, and the protection of unreleased products.

• Ability to work onsite five days per week at a secure facility in Sunnyvale and/or Cupertino.

• Availability to support study sessions between 7:30 AM and 5:30 PM, Monday through Friday, as required.

• Physical ability to stand and move around for extended periods, along with sufficient manual
  dexterity to handle study equipment.

Preferred Background:

Candidates with experience in any of the following areas are strongly encouraged to apply:

• Human Factors Engineering or Human Factors Research

• Human-Computer Interaction (HCI)

• User Experience (UX) or User Interface (UI) Research

• Virtual Reality (VR), audio headset, or wearable technology studies

• Human physiology or behavioral research

• Clinical trials or other human-subject research programs

Preferred Technical Skills:

• Experience with data analysis tools such as MATLAB, JMP, Python, or R.

• Familiarity with motion capture systems or photogrammetry.

• Experience working with integrated sensors, including load cells and strain gauges.

• Exposure to research data processing, visualization, and quality validation.