Clinical - LTSS Service Care Manager

Clinical - Ltss Service Care Manager

Immediate need for a talented Clinical - Ltss Service Care Manager. This is a 06+months contract opportunity with long-term potential and is located in Pembroke Pines, FL, Hallandale, FL, Weston, FL, Dania, FL, Davie, FL (Onsite).

Key Responsibilities:

• Conduct assessments with members, caregivers, and providers to understand health status, support systems, functional needs, and required services
• Help develop and maintain individualized long-term care and service plans
• Coordinate referrals, providers, specialists, and community resources to meet members' needs
• Monitor service delivery and care-plan outcomes, identify gaps in care, and recommend adjustments as needed
• Maintain regular contact with members through telephone calls and in-person visits, based on member needs and program requirements
• Collaborate with physicians, discharge planners, care providers, caregivers, and other partners to coordinate acute and long-term care
• Support members and families with information about available services, benefits, procedures, referrals, and healthcare options
• Help coordinate informal or voluntary services that can be incorporated into members' care plans
• Assist members with filing and resolving complaints and appeals
• Document assessments, member contacts, care-management activities, and outcomes accurately and in accordance with applicable requirements
• Identify opportunities to improve quality of care and service delivery

Key Requirements and Technology Experience:

• At least 2 years of case management experience
• Strong Microsoft Office and computer skills
• Bilingual in Spanish with strong English skills
• Good time management, organization, adaptability, and teamwork skills
• Ability to participate in virtual training and work independently
• Valid driver's license and ability to travel locally for field visits
• Bachelor's degree