Marketing - Direct Mail Production Manager

Manager, Direct Mail Print Production

Location: Hybrid, 3 days per week onsite. Manhattan, NY or Bethesda, MD.

About the Role

Direct mail is one of GEICO's highest-volume acquisition channels, running across multiple lines of business at once and the channel only works if production runs clean. A missed spec, a late drop, or a data error in a personalized piece doesn't stay contained to one campaign; at this scale, it shows up in acquisition results.

The Manager, Direct Mail Print Production owns that production process end to end: cost estimation, material sourcing, vendor management, quality control, postal logistics, and budget reconciliation. You'll be the primary point of contact for print production vendors and the USPS, and you'll partner daily with accounting, marketing operations, strategy, creative, and data teams to keep a complex, multi-stakeholder workflow moving without errors. This is a role with real production consequences and real ownership over how well one of GEICO's biggest acquisition engines runs.

You'll be managing constantly shifting timelines and competing demands across multiple lines of business at the same time, which takes both technical production depth and organizational precision. If you want a channel where the work you do each week visibly moves acquisition results and you're the kind of person who keeps a hundred moving pieces on track without losing the details this is that role.

Key Responsibilities

Production Ownership

Own the direct mail print production process end to end from concept and cost estimation through material sourcing, print execution, quality review, and final delivery

Execute high-volume DM production across multiple lines of business and stakeholder groups simultaneously, managing competing timelines without sacrificing accuracy

Oversee project schedules, vendor deliverables, and internal proof workflows to ensure timely execution across all active campaigns

Vendor & USPS Management

Assist in vendor contracting and compliance management, serving as the lead liaison with Marketing Operations

Manage and hold accountable direct mail agency production vendors serving as GEICO's primary point of contact on production timelines, quality standards, and issue resolution

Serve as the primary point of contact with the USPS on postal logistics, rates, promotions, and compliance requirements

Partner with external vendors and printers to ensure quality control and timely delivery of estimates, print projects, and financial reporting

Quality Control & Data Accuracy

Conduct quality checks on all printed materials reviewing proofs for accuracy, correct use of data and personalization, spec adherence, and legal compliance

Partner with design and content teams to ensure file specs and delivery are accurate before production begins

Work with strategy, creative, and data teams to build, manage, and regularly refine a comprehensive version matrix and data map

Budget & Financial Management

Manage production budgets, forecasts, accruals, invoice processing, and reconciliation ensuring all campaigns are reported accurately and within budget

Analyze postage and production credits and costs against campaign results to identify and implement cost reduction and efficiency opportunities

Maintain organized project schedules and communicate progress, financial status, and risks proactively to stakeholders

Process & Industry Standards

Stay current on industry trends, printing technologies, and USPS postal regulations applying best practices to improve quality and efficiency

Develop and refine production workflows that scale with a growing direct mail program across multiple LOBs

You May Be a Good Fit If You

Have owned direct mail print production end to end not just supported it at high volume and across multiple simultaneous campaigns

Bring deep technical knowledge of printing processes, materials, and postal logistics, and can apply that knowledge to diagnose and resolve production problems quickly

Have worked inside a high-volume, conversion-driven service business insurance, financial services, telecom, or a direct response agency where a production error has direct, immediate consequences for acquisition results

Hold yourself and vendors to an exacting standard: a data error in a personalized piece or a missed postal deadline is not an acceptable outcome

Are organized enough to manage a large portfolio of concurrent projects without anything slipping timelines, budgets, proofs, and vendor deliverables all tracked simultaneously

Communicate proactively, so stakeholders across strategy, creative, and finance always know where a project stands, including when something is at risk

Thrive in a fast-moving environment where priorities shift, timelines compress, and you need to adapt without losing precision

Are comfortable using AI or automation tools to work faster on proofing, planning, or vendor coordination not chasing new tools, just using what actually helps

Want to own the mechanics behind one of GEICO's highest-volume acquisition channels not just keep it running, but make it sharper every cycle

Ideal Experience

Experience: 10+ years in print production management, with proven, demonstrable results managing high-volume direct mail programs preferably in insurance, financial services, telecom, or with a direct response agency

Service company context: Experience working inside a conversion-driven service business financial services, insurance, telecom, or SaaS where production and marketing are tied directly to customer acquisition and retention

Technical production depth: Strong working knowledge of printing processes, materials, technologies, pre-press workflows, and USPS postal requirements

Vendor management: Direct experience managing print production agencies and vendors, including holding them accountable to quality standards and delivery timelines

Budget management: Experience managing large-scale print production budgets, including forecasting, accruals, invoice processing, and reconciliation

Data & personalization: Experience managing version matrices and data maps for personalized direct mail at scale and catching errors before they reach print

Tools: Working knowledge of Adobe Creative Suite and pre-press software; proficiency in Excel, PowerPoint, and Word; comfort using AI tools (e.g., Claude, Copilot) to speed up planning or proofing work is a plus

Education: Bachelor's degree required

Strong Candidates May Also Have

Experience in insurance or financial services direct mail, including familiarity with compliance and legal review requirements specific to those categories

Experience optimizing postage costs and production efficiency in a high-volume program not just tracking spend, but actively reducing it

Familiarity with AI or automation tools that accelerate production planning, proofing workflows, or project coord

Annual Salary

$109,675.00 - $172,200.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life's twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.