Customer Service Representative

Customer Service Representative 3514747 * Hourly pay: $28/hr * Worksite: Leading medical institution (Los Angeles, CA 90024 - Onsite) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL * 40 hours/week, 6 Month Assignment A leading medical institution is seeking a Customer Service Representative to handle patient account inquiries, collections, and refunds in a high-volume healthcare call center. Customer Service Representative Responsibilities: * Handle inbound and outbound calls in a call center environment, addressing and resolving patient account concerns and patient collections. * Identify patient overpayments based on explanations of benefits, and accurately process refunds, transfer requests, and account reconciliations. * Document patient accounts indicating resolution or escalation to the next level, keeping clear records of all actions taken. * Perform duties in the call center and patient accounting systems (Epic), using appropriate codes for patient concerns and routing follow-ups to the appropriate work queues. Customer Service Representative Qualifications: * 3+ years of customer service experience within a hospital or healthcare setting. * General knowledge of patient financial responsibilities. * Familiarity with electronic health record systems, particularly Epic, is preferred. Shift: * Monday to Friday, 7:30 AM to 5:30 PM. (H)