Intern - IT

Intern - IT

JOB SUMMARY

Technical Support Intern is to assist with the maintenance of computer hardware and software systems. Intern will aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

Minimum Education

• Some College – associates or bachelors level program

Minimum Work Experience

• No previous experience

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Written and oral communication skills
• Ability to use critical thinking skills to analyze and solve problems
• Ability to manage multiple deadlines and tasks
• Ability to work successfully in a team environment
• Occasional night, weekend, and holiday work
• Occasional off-campus and overnight travel for site visits and training
• Customer service or helpdesk experience helpful
• Familiar with Microsoft Office products including Excel, Word, and PowerPoint
• Perform minor maintenance and repair to Information Technology Services equipment
• Replace cartridges, paper and other consumables as needed on printers
• Provide troubleshooting solutions for computer or operating system issues that affect daily activities
• Install, monitor, and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc
• Hospital rounding
• Media support
• Work request
• Reporting

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