Program Analyst

Program Analyst

The Program Analyst will manage and coordinate all aspects of the patient experience, patient centered care, and customer satisfaction outcomes and measures for the MHS. The incumbent serves as the primary liaison with the Veteran Experience committee on customer service/staff satisfaction.

Develops tools and methods, manage existing tools and methods, collecting and analyzing results, interpreting results, and communicating results of all patient experience and customer feedback to clinical and administrative services within MHS.

Uses current research/studies or benchmarking to resolve system problems relating to MSH program clinical operations.

Reviews and validates all productivity data are properly captured and accurate.

Determines pertinent issues and collects relevant information from a variety of sources to advise management of the effectiveness of programs and operations.

Develops recommendations and proposals regarding findings and areas of improvement.

Coordinates with the Supervisory Program Analyst and provides recommendations in the application of standards that affect the MHS.

Performs other duties as assigned.

M-F 8:00 am - 4:30 pm or as determined by the supervisor

This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This is not a virtual position.

PD035480