Customer Experience Manager / Customer Service Manager

My client, a long-standing medical device manufacturer, is hiring a leader for its Customer Experience Team, onsite in Aurora, IL. Every sales order, inquiry, and complaint runs through this team, and how you lead it shapes what customers experience.

Why You Should Apply

• A new team you get to shape
• A lean organization where "if you have an idea, go for it"
• Regular product launches and room to grow the team
• $90K-$100K base plus a 10% bonus
• Full benefits package including medical, dental, vision, and 401k

What You'll Be Doing

• Lead and develop a three-person team
• Oversee accurate, on-time sales order processing
• Resolve customer and sales team inquiries and complaints
• Partner with Quality Control on returns and complaint handling
• Report KPIs and action plans to senior leadership
• Refine procedures so the team runs more efficiently

About You

• Be able to do the job as described.
• You've managed a team before
• You take initiative and work independently
• You want a role to grow into long-term
• Bonus: HubSpot, Microsoft Dynamics NAV, or regulated industry experience

How To Apply

We'd love to see your resume, but we don't need it to have a conversation. Email Cat at ccupo@jacobsmgt.com and tell me why you're interested. Or, if you do have a resume ready, apply here.