Technical Communications and Creative Services Specialist

Technical Communications and Creative Services Specialist


The Technical Communications and Creative Services Specialist is a cross-functional role supporting the client’s communications and information technology teams with enterprise information systems and related applications. The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support communications initiatives and technology implementation efforts.


The role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. It also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance client priorities and engage internal and external audiences.


In support of technology initiatives and related projects, the role develops, maintains, and coordinates technical and project documentation required for system implementation, operational support, funding approval, and ongoing regulatory compliance. The role translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management.


This role works closely with the client’s development team on user experience (UX) and user interface (UI) design to ensure applications are intuitive, easy to navigate, and visually appealing.


The specialist collaborates with communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver communications and project outcomes aligned with client priorities, brand guidelines, project requirements, and applicable regulations.


Responsibilities


Project Management and Collaboration

• Assist the client’s project management team and departments with tasks and documentation for new and ongoing projects.
  
  
• Partner with staff, editors, writers, IT teams, and external vendors to manage projects from concept through delivery.
  
  
• Lead cross-functional meetings to discuss projects, tasks, and process documentation.
  
  
• Support internal and external client communications, both written and verbal.
  
  
• Assist in developing and executing strategic communications plans that integrate digital and offline tactics.
  
  
• Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
  
  
• Develop dashboards and monitoring tools for users to track project and task progress.
  
  

Digital Communications and Design

• Conceptualize, design, and produce print and digital collateral, including infographics, presentations, white papers, and eBooks, while adhering to industry and client brand standards.
  
  
• Manage and create engaging content for websites, social media platforms, and other digital assets.
  
  
• Support campaigns aligned with organizational objectives, monitor trends, analyze performance, and track metrics.
  
  
• Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
  
  
• Ensure digital communications and design deliverables meet accessibility standards, including Web Content Accessibility Guidelines (WCAG), to support inclusive access across digital platforms and materials.
  
  

Technical Writing

• Develop and maintain implementation and operational documentation, including deployment guides, system configuration documentation, operational procedures, and other project documentation.
  
  
• Maintain end-user documentation and training materials, including user guides, training manuals, job aids, online help content, and knowledge base documentation, to support system implementation and ongoing operation.
  
  
• Review client applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.
  
  

Information Governance and File Management

• Create and maintain client document repositories and ensure documentation is updated as operational processes, tasks, requirements, and system functionality evolve. Responsibilities include initial setup, organization, version numbering, file indexing, and staff training or assistance.
  
  
• Initiate and manage a document scanning project to digitize paper documents across client locations, working with a vendor selected through a competitive procurement process.
  
  
• Establish document naming and numbering conventions to ensure documents are unique, traceable, and easy for staff to retrieve from a digital repository.
  
  
• Conduct periodic reviews of naming and numbering conventions to ensure they support client workflows and audit requirements.
  
  
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across project documentation.
  
  

System Implementation and Regulatory Compliance Support

• Coordinate, prepare, and maintain required system documentation to ensure compliance with applicable regulations and oversight guidance.
  
  
• Work with the client’s project management and finance teams to prepare required funding and planning information and incorporate it into appropriate templates.
  
  
• Prepare and maintain planning documents, operational updates, supporting narratives, and related documentation required to obtain and maintain system approval and funding.
  
  
• Support responses to regulatory review comments, documentation requests, and audit inquiries from applicable oversight bodies.
  
  
• Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with applicable regulations and system certification requirements.
  
  

Required Skills

• Bachelor’s degree or higher in a related field, such as information services, English, or communications.
  
  
• Effective communication, organizational, and time management skills: 7+ years.
  
  
• Strong writing, editing, and visual communication skills, with an adaptive style for different platforms and audiences: 7+ years.
  
  
• Proficiency in process optimization and internal documentation: 7 years.
  
  
• Ability to work independently and collaboratively within a team: 7 years.
  
  
• Professional experience in graphic design, digital media, or communications: 5–7 years.
  
  
• Experience with productivity, graphic design, collaboration, document management, project management, diagramming, and procurement tools: 5–7 years.
  
  

Preferred Skills

• Experience working with information systems, cloud technologies, data analysis, or technology implementation projects: 5–7 years.
  
  
• Knowledge of UX design: 5–7 years.
  
  
• Experience with accessibility standards, including WCAG: 5–7 years.
  
  
• Experience with communications supporting public service programs.