Spanish Customer Service Representative – Emergency

Job Description:

• Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence
• Handle customer service calls, including service requests, billing questions, and energy conservation advice
• Handle calls related to power outages and other emergency situations
• Use active listening and probing questions to provide resolutions
• Educate customers on suppliers and energy choice programs
• Support a public utility client and its customers 24/7

Requirements:

• Must be a Virginia state resident
• Must be bilingual in Spanish and English; testing sent upon application submission
• Full-time availability
• Full availability to work various shifts
• Able to work at least one weekend day
• Excellent verbal and written communication skills
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Customer service experience with strong multi-tasking skills
• High school diploma or equivalent
• Must work from within the State of Virginia; may not work while located outside this region
• Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies, identity-verification procedures, and webcam verification as required

Benefits:

• Hourly rate
• Medical, dental and vision benefits
• Paid training
• PTO
• Advancement opportunities
• Additional pay incentives
• Monthly rewards and recognition programs
• Employee discounts
• EAP and health and wellness programs
• Personal trainer dedicated to Sutherland