Operations Manager

Onsite Operations Manager

We're hiring an Operations Manager to lead a large, multi-layered team, interface directly with our external client, and drive performance in a fast-moving, KPI-driven environment. This is a people-operations leadership role focused on building high-performing teams, managing complexity, and ensuring exceptional execution.

You will be the senior leader for your shift, responsible for:

• Managing 1015 Supervisors and indirectly overseeing 100+ Operators.
• Ensuring consistent execution of operators workflows and data-collection processes.
• Delegating effectively through multiple layers and holding leaders accountable.
• Maintaining a strong chain of command and operational discipline.
• Creating a supportive, motivating environment for operators performing repetitive tasks.
• Coaching supervisors on leadership, performance management, and team engagement.
• Driving continuous improvement across productivity, quality, safety, and workflow stability.

This role requires a polished, confident communicator who can:

• Interface directly with an external client and represent the operation professionally.
• Transition seamlessly between internal leadership and external stakeholder management.
• Present performance updates, KPI trends, risks, and improvement plans clearly.
• Adjust priorities based on client needs while maintaining operational stability.
• Navigate complex or sensitive situations with composure and data-driven clarity.

You will own shift-level performance and be accountable for:

• Meeting and exceeding KPIs such as productive hours, attendance, data-collection output, and loss tracking.
• Monitoring real-time operational data to identify trends, gaps, and bottlenecks.
• Implementing SOP changes based on data insights and operational feedback.
• Ensuring supervisors enforce standards consistently across all teams.
• Managing escalations, coordinating with engineering teams, and ensuring safe operations.
• Maintaining accurate documentation, reporting, and shift-to-shift continuity.

Operators perform highly repetitive tasks, and your leadership sets the tone for the entire shift. You will:

• Foster an environment where operators feel supported, valued, and connected to the mission.
• Implement engagement strategies that bring energy and purpose to repetitive work.
• Coach supervisors on how to motivate teams, deliver feedback, and drive accountability.
• Improve performance through developmentnot through attrition.
• Build a culture of ownership, consistency, and continuous improvement.

We're looking for leaders with:

• 46+ years in structured, process-driven operations (manufacturing, warehouse, production, logistics, etc.).
• Experience overseeing large teams through multiple layers of leadership.
• 2+ years managing supervisors or managers, not just frontline staff.
• Proven success in KPI-driven environments with strict performance expectations.
• Strong analytical skills and comfort interpreting operational data.
• Experience with HR escalations, employee relations, and compliance.
• Excellent communication skills and the ability to present confidently to external clients.
• Demonstrated ability to manage complexity, delegate effectively, and drive accountability.

Not required, but beneficial:

• Experience in automation or technical lab environments.
• Background in continuous improvement, lean operations, or workflow optimization.
• Multi-shift leadership experience.