Job Description
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Requirements
Skill
| Required / Desired
| Amount
| of Experience
|
Microsoft 365
| Required
| 5
| Years
|
Strong communication and interpersonal skills and detail oriented
| Required
| 5
| Years
|
Strong analytical and troubleshooting skills
| Required
| 5
| Years
|
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
| Required
| 5
| Years
|
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
| Required
| 5
| Years
|
Commitment to delivering high quality end user support and customer service
| Required
| 5
| Years
|
Experience in a help desk or technical support role.
| Required
| 5
| Years
|
Knowledge of IT systems
| Required
| 5
| Years
|
Knowledge of print services environment
| Desired
| 2
| Years
|
Requirements
Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No
