NOC Engineer / Junior Network Engineer

NOC Engineer / Junior Network Engineer Location:

• Hicksville, NY Work Arrangement: Hicksville office / client onsite as required Position Type: Full-Time Position Overview We are seeking a NOC Engineer / Junior Network Engineer to join our Network Operations and Security team.
• This position will be responsible for monitoring client network environments, responding to network and infrastructure alerts, performing first-level troubleshooting, and escalating more complex issues to senior network and security engineers.
• The ideal candidate has a strong foundation in networking and is looking to develop deeper hands-on experience supporting firewalls, switches, wireless networks, VPNs, and other critical infrastructure within an MSP environment.
• The role will work closely with our NOC and SOC teams , providing proactive monitoring and first-level response to network and security-related events.
• Key Responsibilities Monitor client network environments and respond to alerts generated by network monitoring and management platforms.
• Provide Level 1 network troubleshooting and support for connectivity, performance, availability, and infrastructure issues.
• Investigate alerts involving routers, switches, firewalls, wireless access points, VPNs, WAN circuits, and other network infrastructure.
• Perform initial troubleshooting of network outages, packet loss, latency, interface errors, device availability, and connectivity issues.
• Troubleshoot common TCP/IP, DNS, DHCP, VLAN, routing, switching, and VPN issues.
• Monitor infrastructure health and identify conditions requiring escalation or additional investigation.
• Perform initial triage of network and security alerts as part of the NOC/SOC operation.
• Escalate security-related events to appropriate SOC or security engineering resources based on established procedures.
• Open, update, document, and manage incidents through the ticketing system.
• Coordinate with ISPs, carriers, vendors, and senior engineers when troubleshooting network-related incidents.
• Assist senior network engineers with firewall, switching, wireless, and network infrastructure projects.
• Assist with firmware upgrades, configuration changes, equipment replacements, and network deployments.
• Maintain accurate client network documentation, including device information, configurations, IP addressing, and topology information.
• Support client environments remotely and onsite when required.
• Participate in after-hours or rotating NOC coverage as required.
• Required Qualifications 1–3 years of IT support, NOC, network support, or related technical experience.

Strong understanding of core networking concepts, including:

• TCP/IP DNS and DHCP VLANs Switching and routing NAT VPNs Firewalls LAN/WAN connectivity Familiarity with network monitoring and alerting concepts.
• Ability to perform structured troubleshooting and identify whether an issue is network, ISP, server, endpoint, or security related.
• Basic understanding of network and security logs.
• Experience working with technical ticketing systems and documenting troubleshooting activities.
• Strong communication and customer service skills.
• Ability to follow documented escalation and incident-response procedures.
• Ability to work from the Hicksville, NY office and provide onsite client support when required.
• Preferred Qualifications Experience working in a NOC, SOC, MSP, or managed services environment .
• Hands-on exposure to Cisco, Meraki, Fortinet, Palo Alto, SonicWall, or similar networking technologies .
• Experience with network monitoring platforms such as Auvik, PRTG, LogicMonitor, SolarWinds, or similar tools .
• Familiarity with Microsoft Azure networking , including VNets, VPN connectivity, and basic cloud networking concepts.
• Familiarity with AWS networking is a plus.
• Exposure to SIEM, endpoint security, or SOC monitoring platforms.
• Basic PowerShell, command-line, or network diagnostic experience.
• CompTIA Network+, Security+, Cisco CCNA , or similar certifications are preferred but not required.
• What We're Looking For We are looking for someone with a strong interest in networking and cybersecurity who wants to build their career in a hands-on NOC/SOC environment.
• The right candidate should be comfortable monitoring multiple client environments, investigating alerts, performing initial troubleshooting, documenting findings, and knowing when an issue needs to be escalated.
• They should be curious, technically driven, and interested in progressing toward a Network Engineer, Security Engineer, or SOC Engineer role.
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