Front Office Lead I Riverpark

Front Lead I

Pay Range: $28–$32/hour

Patient Experience

Fill Schedule

Daily Housekeeping

Leadership

• Lead daily front-office operations, including phones, check-in/checkout, scheduling, patient flow, and patient experience.

• Present treatment plans, discuss estimated patient costs and financing options, and drive scheduling of recommended treatment.

• Own recall, reactivation, unscheduled treatment, cancellations, no-shows, and same-day schedule openings.

• Monitor patient balances and collections and ensure consistent payment and collection workflows.

• Review schedules and patient records for outstanding treatment, balances, forms, and scheduling opportunities.

• Ensure lab cases, patient follow-ups, reviews, forms, mail, and recurring front-office responsibilities are completed.

• Maintain and reinforce HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards.

• Support office marketing, events, recruiting referrals, and other operational initiatives.

Additional Front Office Lead I Responsibilities

• Provide daily leadership and direction to Receptionist I–III team members and assign responsibilities based on office needs.

• Train and coach Receptionist I–III team members on front-office workflows, patient communication, scheduling, collections, treatment presentation, and Company standards.

• Hold Receptionist I–III team members accountable for completing assigned responsibilities accurately and on time.

• Monitor front-office KPIs, patient reviews, lab cases, follow-up lists, and recurring responsibilities and address execution gaps.

• Identify missed or incomplete responsibilities, ensure they are corrected, and coach team members to prevent recurrence.

• Resolve patient concerns and routine front-office operational issues and escalate significant clinical, HR, compliance, or financial matters to the appropriate regional or Company leader.

• Drive achievement of office production, collections, reappointment, scheduling, treatment-conversion, and patient-experience goals.

• Own completion of front-office exception reports, ensure identified exceptions are corrected, and address recurring trends or unresolved issues.