Print Service Support Technician

Job Title:- Print Service Support Technician

Location: Virginia (Onsite training; remote opportunity after successful completion)

Interview Process:- Initial phone/web interview followed by a mandatory in-person interview for shortlisted candidates.

Job Description:-

Seeking a customer-focused IT Support Technician with 5+ years of experience in help desk/technical support, Microsoft 365, ticketing systems, troubleshooting, and end-user support. Responsibilities include resolving support requests, documenting tickets, troubleshooting IT issues, and delivering excellent customer service. Print services or printer support experience is preferred.

Required Skills:-

• 5+ years of IT help desk/technical support experience.

• 5+ years of Microsoft 365 experience.

• Experience with ServiceNow, Jira, or similar ticketing systems.

• Strong troubleshooting, analytical, communication, and time-management skills.

• Excellent customer service and documentation skills.

• Printer/print services knowledge is a plus.

Work Arrangement:- Initially 4 days per week onsite for training, with the opportunity to work remotely 5 days per week after successful completion of training.