Specialist Support Customer Service Representative I - Carrollton, TX

Job Description

The Specialist Support Customer Service Representative will ensure that Eurofins Environment Testing Radon’s clients receive exceptional service related to our scientific testing and product offerings. Level I can perform to
entry-level standards with periodic help and intervention from upper-level team members or managers.

Essential Duties and Responsibilities:

• Customer Support: Availability to answer phone calls from customers, M-F 8am-5pm CT and reply to emails within one business day.Ability to answer questions about:General Radon InformationRadon and mold testing instructionsRadon and mold test reports (individual and project)Registration and ordering websitesNew client setup and base pricingBasic RapidScan functionalityBasic mitigator referral program informationResolve issues including but not limited to:Re-sending test reports, receipts, and shipping labelsProcessing corrections to test reports and ordersProcessing replacements and refunds for test kits and shipping labelsCreating basic quotes and orders for established customersProcessing POs and payment for bulk orders and feesHelp requests Escalate out-of-scope tickets to the proper channels within one business day
• Rotating additional duties as assigned, including but not limited to:Shipping online, bulk, replacement, and free orders within expected TATMail processing

Qualifications

• High school diploma or equivalent required, Bachelor’s degree or equivalent experience preferred.
• Proven customer support experience or experience as a client service representative, minimum 1 year preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Ability and/or Skills:

• Exceptional communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses to their inquiries.
• Strong customer service skills to ensure customers feel valued and satisfied with the lab’s services and products.
• Problem-solving skills to accurately identify issues and develop effective solutions promptly.
• Able to multi-task, prioritize, and manage time effectively
• Proficiency using web browsers and Microsoft 365 Suite and
  learning new software.
• Interpersonal skills: Able to work as a team member to collaborate with customer service team, laboratory, and other departments to resolve issues; Patience and empathy to handle frustrated customers and provide solutions that address their concerns effectively, and able to build a rapport with customers, fostering long-term customer loyalty and satisfaction.

Additional Information

The position is Monday to Friday, 8:00 AM to 5:00 PM w/ possible overtime.

Compensation: $18 - $23 / hr (DOE).

Candidates within a commutable distance to Carrollton, TX are encouraged to apply.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.