Project Manager, Sacramento, CA (Onsite)

Role: Project Manager
Location: Sacramento, CA (Onsite)
Experience: 8+ Years

Job Description
We are looking for an experienced Project Manager to lead a contact center modernization project for a California state agency. The role involves managing project schedules, budgets, resources, risks, stakeholders, and project delivery from planning through implementation and final handover.

Responsibilities

• Create and manage project plans, schedules, milestones, resources, and timelines.
• Coordinate project reviews, approvals, and stakeholder meetings.
• Track project risks, issues, dependencies, and scope changes.
• Monitor project budgets, expenses, resource hours, and financial forecasts.
• Prepare project status reports, budget updates, invoices, and deliverable tracking documents.
• Coordinate with agency stakeholders, vendors, architects, security, DevOps, QA, and support teams.
• Manage project scope, resources, and timelines while identifying potential delays and cost overruns.
• Ensure business and technical teams are ready for implementation.
• Coordinate knowledge transfer, project handover, and final closure.
• Follow California state agency project governance, security, and change management processes.

Required Skills

• Experience managing enterprise IT, application modernization, or cloud projects.
• Experience managing project schedules, budgets, resources, and risks.
• Strong vendor management and stakeholder coordination skills.
• Experience with change control, project reporting, and deliverable approvals.
• Ability to work with public-sector approval processes and technical teams.
• Contact center modernization experience.
• PMP certification or equivalent project management certification.

Key Deliverables

• Project plan, project schedule, status reports, budget forecasts, risk and issue logs, approval records, transition plan, and project closure report.

Important Notes

• The role focuses on project coordination, delivery, and financial tracking.
• Final scope, budget, resource, and change approvals remain with the agency.
• Technical teams are responsible for the accuracy of their deliverables.
• The Project Manager coordinates implementation support, knowledge transfer, and operational handover.