Revenue Cycle Business Office Process Designer & Trainer - Epic Resolute Certified

Job Title

Fred Hutchinson Cancer Center is seeking a professional for a role focused on revenue cycle processes and education.

Job Description

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers.

Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The role involves analyzing, designing, and implementing standardized revenue cycle workflows and processes in conjunction with operational and IT stakeholders. It includes developing and implementing team member learning curricula using adult education methods, technology best practices, process improvement, change management, user experience and Electronic Health Record knowledge. It also involves providing comprehensive education and training on revenue cycle processes to new and existing team members.

Responsibilities

• Researches, designs and recommends process improvements to drive revenue cycle best practices.
• Contributes to a single source repository of all processes and adheres to an agreed-upon methodology for drafting, revising, and approving workflows and procedures.
• Partners with IT to review changes related to Epic Upgrades and other major projects to ensure system configuration supports best practice workflows across the Revenue Cycle.
• Collaborates with leaders, educators, and key stakeholders to plan, implement, and evaluate learning programs aimed at achieving organizational goals and initiatives.
• Conducts training needs analysis and applies instructional design, learner experience and curriculum development principles to deliver effective learning programs.
• Establishes effective working relationships, to ensure collaboration across departments, divisions, and disciplines to optimize education and development processes.
• Works collaboratively with other departments to resolve support issues.

Qualifications

Required:

• Bachelor's degree or higher
• Epic Prelude accreditation or certification issued by Epic, or
• Epic Referrals and Authorizations accreditation or certification issued by Epic, or
• Epic HIM Release of Information accreditation or certification issued by Epic, or
• Epic HIM Hospital Coding accreditation or certification issued by Epic, or
• Epic HIM Coding Operations accreditation or certification issued by Epic, or
• Epic HIM Gallery accreditation or certification issued by Epic, or
• Epic Resolute Hospital Billing Administration including Single Billing Office accreditation or certification issued by Epic
• Revenue cycle knowledge with an emphasis on the area of focus for the given opening.
• High level of expertise in creating, organizing, maintaining and implementing improvements to support Revenue Cycle operations.
• Effective critical thinking, reflective reasoning, creativity and problem-solving skills.
• Excellent critical inquiry, assessment and documentation skills.
• Strong planning and organizational skills and experience managing multiple priorities simultaneously.
• Demonstrated experience in instructional design or training program design, including audience analysis, design, purpose strategies and content strategies.
• Exceptional interpersonal, customer service, active listening and verbal/written communication skills.
• Able to provide educational offerings that ensure translation of teachings into actions. Proficiency translating learning outcomes into virtual deliverables. Ability to clearly articulate ideas, concepts and visions for learning projects.
• Experience in cross-functional leadership and team facilitation. Ability to lead meetings, manage differences of opinions and adjudicate conflicting views.
• Ability to effectively present conclusions and recommendations in front of groups.
• Demonstrated teaching skills that promote learner involvement. Displays innovative skills when dealing with education and development issues.
• Understanding of change management practices and procedures.
• Ability to provide constructive feedback in a clear, concise, and respectful manner.
• Demonstrated ability to meet deadlines.
• Proficiency in the Microsoft Office (Excel, Word, PowerPoint, Teams, One Note, One Drive, Lists, and Planner), or similar products. Ability to learn and proficiently use other applications.
• Knowledge of web technologies, instructional design software and collaboration tools/related web tools. Proficiency using instructional graphics applications for content development.
• Proficiency in Epic's UserWeb tools including NOVA and Galaxy.
• Ability to work effectively, independently and as part of a team.

The annual base salary range for this position is from $90,938.00 to $136,385.00 and pay offered will be based on experience and qualifications.

Most Fred Hutch jobs require some on-campus work. However, there may be flexibility for certain positions. Please check with your recruiter if you are an out-of-state applicant interested in working outside of the Seattle area.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org.