Patient Contact Specialist

Job Summary The Patient Contact Center answers and routes all incoming calls for the company.
You will be responsible for answering high-volume incoming calls to service a variety of patient requests, such as schedule appointment and update medical and demographic information; additionally, perform outbound calls to patients as needed for rescheduling.
The position may require occasional early evenings and Saturdays. Duties and Responsibilities * Answer all incoming calls and expedite as quick and efficiently as possible. * Create an Exceptional Experience for all patients. * Speak with all new and established patients and schedules office appointments via phone. * Using the telephone and computerized appointment scheduling program, schedule all patient appointments, according to physician-specified protocols.
Inform patients of the information needed by the registration team; provide patients several scheduling options. * Retrieve messages from voice mail system from patients who wish to schedule appointments. * Prospectively inform all new and established patients about the practices payment at the time of service policy, and ensure understanding to arrive with referral forms, x-rays, etc. * Use electronic medical records to document patient charts and relay patient questions/concerns to the appropriate provider/person. * Refer all new patients to patient portal when possible and mail new patient packet as needed. * Re-schedule patients as needed. * Maintain patient confidentiality. * Attend team efficiency meeting with supported providers and their teams. * Communicate with providers as needed. * Complete all other duties assigned by Team Lead/ Supervisor, Practice Manager, or Administrator.