COMPUTER OPS TECH

Job Description

The Computer Operations Technician I will provide timely and accurate technology support services through effective network monitoring, systems monitoring, data center administration, computing equipment operations, enterprise printing, and by providing quality first level customer support to walk up and telephone inquiries. Type of Recruitment Knowledge, skills and abilities

• Demonstrated knowledge of PC workstation operation, principles and desktop functions in a centralized client/server environment and working knowledge of UNIX client/server environments.
• Working knowledge of network operations and monitoring in a data network communications environment.
• Working knowledge of computing equipment and peripherals to include laser printing systems, tape backup systems, SANs, and communication systems.
• Demonstrated ability to effectively communicate orally and in writing in order to explain computer related situations, resolutions, and issues to staff and customers.
• Ability to interact effectively with IT customers and staff. Ability to multitask.

Special licenses, registration or certification N/A Education or training N/A Level and type of experience

• Some experience in a dynamic, fast paced hardware, software, customer service oriented and functional technology environment.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Previous work experience and training with computing environment currently utilized by the University is preferred.
• Preferred individual should have previous experience in the use of formal network/software monitoring tools with previous experience in a similar hardware, software and functional environment.
• Preferred experience would include use of optical scanning equipment, control of Enterprise Backup systems, and High Speed Laser Printing Systems.
• Previous technical training in applicable computer operations, network monitoring, data networking, equivalent of A+ or Net+ certification is also preferred.
• High School Diploma or GED.

Conditions of Employment This is an on-campus position, requiring a traditional 40- hour work week. Annual Salary/Hourly Rate Salary range between $ - 35,012-44,091