Patient Scheduler

Job Description:

• Greet patients and respond to inquiries by phone
• Review and manage recall appointments and no-show/cancellation reports
• Route phone calls and answering-service messages appropriately
• Register new and existing patients and activate patient files
• Collect and record copayments
• Provide financial support for claim and billing inquiries
• Verify insurance eligibility and communicate benefit limitations
• Schedule patient appointments and follow-up visits
• Document patient encounters accurately and in detail
• Support patients and medical staff as needed
• Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
• Follow SOPs and policies, including HIPAA and OSHA requirements
• Participate in team meetings and quality improvement initiatives
• Promote the organization’s mission, values, ethical standards, and positive work environment
• Perform other duties as assigned

Requirements:

• High School Diploma or equivalent required
• Minimum 1–2 years of customer service experience
• Call center experience preferred, but not required
• Computer proficiency, including MS Office, Word, Excel, email, and internet research
• Knowledge of HIPAA and insurance payors
• Medical Receptionist/PSR experience preferred
• Experience with electronic health records (EHR) systems preferred, but not required
• Excellent written and verbal communication skills
• Ability to handle high call volume and know when to escalate issues
• Ability to multitask in a fast-paced environment
• Time management and task-prioritization skills
• Ability to work collaboratively within a team environment
• Applicants must be currently authorized to work in the United States on a full-time basis
• Hired persons must verify identity and employment eligibility in the United States

Benefits:

• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance
• Short-term and long-term disability insurance
• Free counseling for colleagues and family members, including parents and parents-in-law
• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program
• Dental insurance
• Vision insurance
• Supplemental life insurance
• FSA
• HSA with employer contribution
• Identity theft insurance
• Long-term care insurance
• Pet insurance