Field Phlebotomy Supervisor

Job Description:

• Supervise a team of mobile phlebotomists in one or more geographical markets
• Assess work performance and perform appointment reviews for compliance, quality, and safety; accurately report findings
• Administer disciplinary action as appropriate
• Interview and hire new mobile phlebotomists
• Onboard new hires
• Complete new hire and annual competency assessments
• Ensure accurate order and patient appointment record-keeping
• Administer performance reviews and handle employee concerns and grievances
• Review schedules, adjust schedules, and organize, plan, and assign work
• Plan and manage a budget
• Assist with customer service and manager-level escalations through calls, emails, and other communication platforms
• Review and approve team timecards and expenses
• Assist the Operations Manager with day-to-day market operations
• Ensure patient experiences meet or exceed expectations
• Train and ensure quality for hourly phlebotomists

Requirements:

• At least 2 years of management experience in a leadership position is required
• Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT)
• Proven track record in providing exceptional customer service
• Strong written and verbal communication skills
• Ability to work independently or in a team environment
• Reliable transportation and clean driving record
• Competency with Google applications and willingness to embrace new technology
• Ability to handle ambiguity in the absence of defined systems and processes
• Candidates must reside within a one-hour commute of the San Francisco Bay Area
• Vaccination is required as a condition of employment for employees who are in contact with patients

Benefits:

• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• Dynamic work environment
• Team of talented, ambitious and fun-to-work-with colleagues