Systems Admin, Mobility

The Systems Administrator, Mobility provides phone and email support for all mobile device software, hardware and network issues. While working with other departments to support mobile applications and resolve issues related to deployment and use on mobile platforms. Manage and support vendor and contractor relations.

Job Responsibilities:

• Configures and deploys mobile devices as required to support end users.
• Works with internal business managers to identify, define, deploy, and support the use of mobile devices. This includes the ability to report to the business managers on the use of mobile devices to ensure proper use.
• Provides over-the-phone support for mobile devices for Lincare business users.
• Supports the day-to-day activities of Mobility - New user setups, Phone number transfers, Termination of phones.
• Performs routine inspection, testing, and repair of smart phones and tablets.
• Wipes and recycles old mobile devices.
• Performs other duties as required by management; special projects, researching issues, creating job aids on specific how to’s in resolving device issues.
• Enforces/supports all data security, HIPAA, SOX requirements/policies.
• Adheres to all internal company policies.
• Manages vendors supporting mobile and telecom providers, platforms, and applications. To include; maintaining vendor contact and support information, reviewing performance against SLA’s and contracts, reviewing and preparing vendor invoices for payment.
• Manages company mobile assets; track asset tags, manage inter-company transfers of IT and mobile equipment, report transfers to inventory control, and coordinate secure disposal when required.
• Reviews monthly and daily usage reports and alerts to manage user bandwidth, voice minutes and feature usage.
• Reports to IT Service Management Operations Manager any support issues or problems as related to company supported mobile platforms.
• Manage and monitor MDM tools including Microsoft Intune.

Qualifications:

• Excellent written and oral communication skills
• Ability to meet deadlines and deliver high quality work in a fast-paced environment.
• Ability to work under pressure, with little or no supervision
• Strong team player with excellent problem-solving skills
• Excellent organizational and time management skills
• Strong troubleshooting and multi-tasking skills
• General knowledge of Android, Intune, and MDM tools
• Understanding of IT Service Management processes

Education and Experience:

• A degree or 2 - 4 years’ systems administration experience including mobility.
• Minimum of 3 to 5 years’ experience in a high profile and fast-paced Help Desk/Desktop Support environment
• An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
• Resolve service tickets or escalate to other support entities as needed and within SLA
• Ability to effectively and efficiently troubleshoot technical problems
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of computer and server hardware
• Knowledge with network troubleshooting
• Professional customer service skills

Physical Demands:

While performing the duties for this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk to hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.

Lincare offers excellent salaries, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment.