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FLORIDA DEPARTMENT INSTITUTE P
Mental Health New Patient/Insurance CoordinatorFLORIDA DEPARTMENT INSTITUTE P • Largo, FL, US
Mental Health New Patient/Insurance Coordinator

Mental Health New Patient/Insurance Coordinator

FLORIDA DEPARTMENT INSTITUTE P • Largo, FL, US
30+ days ago
Salary
$16.00 hourly
Job type
  • Full-time
Job description
Benefits/Perks
  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities
New Patient Intake & Coordination


  • Respond to inquiries from prospective patients seeking mental health services.

  • Conduct initial intake calls to gather demographic, clinical, and scheduling information.

  • Assess the urgency and appropriateness of services requested and guide patients accordingly.

  • Schedule new patient appointments with appropriate providers based on clinical fit, availability, and insurance network status.

Insurance Verification & Eligibility


  • Verify mental/behavioral health insurance benefits before the first appointment.

  • Confirm patient eligibility, co-pays, deductibles, out-of-pocket maximums, and service limits.

  • Communicate benefit details to patients clearly, including potential out-of-pocket costs.

  • Contact insurance companies directly or use verification portals as needed.

Pre-Authorization and Documentation


  • Determine if prior authorization is required for services and obtain it when needed.

  • Collect and upload all required documents into the EHR (Electronic Health Record) system.

  • Maintain accurate records of insurance conversations, authorizations, and benefit summaries.

Interdepartmental Coordination


  • Work closely with billing, clinical, and administrative teams to ensure a smooth onboarding experience.

  • Alert clinical staff to any coverage limitations or delays that may affect patient care.

  • Assist in transitioning new patients into ongoing care by tracking appointment follow-through and troubleshooting insurance issues.


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Mental Health New Patient/Insurance Coordinator • Largo, FL, US

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