Systems Engineer

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.

We are looking for an individual who:

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview: The Systems Engineer will have excellent technical, troubleshooting, communication, and customer service skills, and will have a “yes I can” attitude – while asking, “what more can I do?” They will be eager to learn and do more as well as share their experiences to strengthen the team. This person will be polished and able to communicate technical solutions to non-technical clients. Teal has adopted modern AI-driven tools—including Thread and other internal AI platforms. The Systems Engineer is expected to use these tools regularly to improve documentation, streamline troubleshooting, enhance automation opportunities, and elevate overall service delivery.

Essential Functions

• We're not sure exactly how to say this, but generally speaking, we want you to have fun and do good.
• Make our clients' day. Seriously, we love our clients, and we want them to enjoy working with us.
• Follows all company policies and protocols in the normal course of business.
• Responsible for supporting clients as a member of our high touch team, both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries.
• Responsible for designing, implementing, managing, and servicing our clients' networks and critical systems with a Cloud First mentality.
• Resolve escalated issues from the Tier II Support and provide technical mentorship to others within the organization.
• Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to:
• Microsoft Azure, Hyper-V, Server Virtualization
• Microsoft 365 Intune, Conditional Access, Compliance Policies
• Microsoft Server 2019, 2016, 2012 and other Operating Systems
• Active Directory Group Policies, and Security
• Microsoft O365 and M365
• TCP-IP Networking
• Backup and Disaster Recovery Solutions
• Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
• Systems Management Tools
• Utilize AI-based productivity and engineering tools, such as Thread, to assist with ticket review, documentation, scripting help, diagnostics, and creation of standardized procedures.
• Research and document processes to support ongoing projects.
• Write and organize documentation.
• Be awesome!

Qualifications

• Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Demonstrated technical skillset and experience.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• Excellent customer service skills and a “can do” attitude.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.
• Reliable transportation.
• Bachelor's degree in a related discipline or equivalent experience
• Technical certifications from Microsoft, Cisco, VMware, Dell and other top solutions are highly desirable.
• Knowledge of MSP tools - ConnectWise
• Office365 / M365
• Azure / AWS
• Datto
• Must be comfortable adopting and using AI-powered tools as part of daily workflow, including AI-assisted troubleshooting and documentation.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER