Talent.com
Nemours
Switchboard Operator-Call Center (Full-Time)Nemours • Wilmington, Delaware
Switchboard Operator-Call Center (Full-Time)

Switchboard Operator-Call Center (Full-Time)

Nemours • Wilmington, Delaware
30+ days ago
Job type
  • Full-time
Job description

Nemours is looking for customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System.

Schedule:

Essential Functions:

  • Promptly answers incoming calls, asks appropriate questions to properly direct the call.
  • Makes outbound calls when follow-up is needed.
  • Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
  • Ensure urgent calls are handled with priority and escalation processes are utilized when necessary.
  • Practice de-escalation and service recovery methods.
  • Utilizes all available resources so calls are directed timely and accurately.
  • Always offer specific directions when applicable.
  • Stay up-to-date on provider and appointment scheduling changes.
  • Interact with coworkers and clinic personnel in a professional manner.
  • Communicates effectively with patients, physicians, and other departments regarding delays.
  • Consistently achieve team metric standards and expectations.
  • Brings forth any compliance /ethic issues and recommendations for operational improvement.
  • Additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor.
  • Demonstrate reliability in daily work practices with a clear understanding of Nemours policies and procedures.

Requirements:

  • Excellent communication and problem-solving skills
  • Delivery of quality customer service
  • Strong computer skills and ability to navigate multiple screens while talking
  • Consistently display a professional demeanor
  • Maintain or exceed minimum quantitative and qualitative performance metrics
  • Complete annual training
  • Qualifications:
  • Education: High School Diploma
  • Experience: Customer service, call center preferred

The switchboard team many times the first contact that a family is introduced to the Nemours Healthcare System. We need to do everything possible to ensure that interaction is a positive one. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Create a job alert for this search

Switchboard Operator-Call Center (Full-Time) • Wilmington, Delaware

Similar jobs

Scale Operator Specialist - Coatesville, PA

SMS Mill Services, LLC.Coatesville, PA, US
Full-time
Quick Apply

Scale Operator Specialist SMS Mill Services, LLC is a leader in the steel mill services industry prioritizing recycling and environmental/worker' safety and handling all operations with integrity.S... Show more

CASUAL TOLL COLLECTOR - (11:45 PM - 8:00 AM) - NEW CASTLE, DE

Delaware River and Bay AuthorityNew Castle, DE, United States
Full-time

CASUAL TOLL COLLECTOR - (11:45 PM - 8:00 AM) - NEW CASTLE, DE Job Class :TOLL COLLECTOR - CASUAL Posting Start :03/13/2026 Posting End :03/13/9999 HOURLY RATE RANGE:$19. Show more

 • Promoted

Dashers - Sign Up and Start Earning

DoorDashMiddletown town, DE, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Senior Network Engineer - Cisco & Juniper

NETSTREAM TECHNOLOGY, INCWilmington, Delaware, United States
$100,000.00 yearly
Full-time

Salary: $100,000 - 140,000 per year.At least 5 years of practical experience in:.Cisco networking (routing, switching, wireless).Cisco Webex Calling and/or CUCM.In-depth knowledge of TCP/IP, VLANs,... Show more

 • Promoted

Pt Center Store Evening and Overnight 6116

The GIANT CompanyWest Chester, Pennsylvania, United States
Full-time

USA-PA-West Chester-1393 Dilworthtown Crossing.At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities.It's our se... Show more

 • Promoted

Advanced Electronics / Computer Field Technician

US NavyClayton, DE, US
Full-time

Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more

 • Promoted

Zone Specialist Full Time

Ollie'S Bargain OutletElkton, MD, United States
Full-time

Join our team and live the Ollie-tude!: (Ollie's Core Values) *.BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCSmyrna, Delaware, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Shift Lead

Spotless BrandsElkton, MD, United States
Full-time

Job Category: Ops Requisition Number: SHIFT004373.Location: Elkton, MD 21921, USA.The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team ... Show more

 • Promoted

Contact Center Associate (Part-Time)

New York Blood Center EnterprisesNewark, DE, United States
Part-time

Contact Center Associate (Part-Time).Christiana Donor Center/Headquarters - Newark, DE & Remote.Hours per week - Combination of Days, Evenings, Weekends - Flexible.Contact Center Associate (Part-Ti... Show more

 • Promoted

Onboarding Specialist

CapLeo GlobalWilmington, DE, United States
Full-time

Onboarding Specialist/h2pDuration: 10 weeks with possibility of extension/ppLocation: 4000 Nexus Drive, Wilmington, DE, 19803/ppShift Start Time: 7:30am; 8-hour shift - 10 weeks- 40 hours weekly/ph... Show more

 • Promoted

Call Center Agent - Part Time Panelists Needed - Remote

ApexFocusGroupChester County, Pennsylvania, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc... Show more

 • Promoted

Manufacturing Controls Engineer – Night Shift

ClariosMiddletown, Delaware, United States of America
Full-time

Manufacturing Controls Engineer – Night Shift.Clarios facility, specifically within the Distribution Center.This is a night shift role (6:00 PM – 6:00 AM, 2-2-3 schedule), where you will be the pri... Show more

 • Promoted

Order Fulfillment Associate Part Time

BJ's Wholesale Club, Inc.Exton, PA, United States
Part-time

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchan... Show more

 • Promoted

Radiologic Technologist - Weekend Night Shifts + $5K Sign-On

Christiana Care Health SystemNewark, Delaware, United States
Full-time

Christiana Care Health System is seeking a Full-time Radiologic Technologist in Newark, Delaware.The role involves proficiency in radiographic equipment and covering various areas including the Eme... Show more

 • Promoted

Join LifeStance Health's Growing Team in Delaware ** Sign-On Bonus **

LifeStance HealthWilmington, DE, US
Full-time

We are actively hiring talented .As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team! .We have an out-patient location in Wilmi... Show more

 • Promoted

Customer Relations Specialist II, Vault (Overnight Shift - Full Time 4 Days/Week)

Collectors Universe, Inc.New Castle, DE, United States
Full-time

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.We grade, authenticate, vault, and sell millions of record-setting collectible... Show more

 • Promoted

Heat Transfer Fluids Application Scientist, Data Center Cooling

Chemours - USANewark, DE, US
Full-time
Quick Apply

Drive sustainable cooling breakthroughs with Chemours in Newark, DE .At Chemours, Trusted Chemistry powers cleaner energy, advanced electronics, AI, and climate-friendly cooling.Our Thermal & S... Show more

Customer Service Coordinator - Full Time

Goodwill Keystone AreaDowningtown, PA, United States
Full-time

Position: Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where... Show more

 • Promoted

Sign Installation Technician

Orion PlacementDowningtown, Pennsylvania, United States
$26.00 hourly
Full-time
Quick Apply

Why This Is a Great Opportunity.Join a long-established signage company with decades of experience and a strong reputation in the industry.Work on a wide variety of commercial sign installation pro... Show more