Customer Service Representative

Now Accepting

Applications for Part Time/ Full Time Customer Service.

Our Customer service representatives are the face of Golden Crown Panaderia

From making drinks and serving cakes to delivering food and helping; these menu experts can tell you everything about our bakery items, Beverages,Pizzas, Sandwiches and Salads.

As a Customer service representative you are in charge of welcoming customers, taking their orders, helping them have a great experiences,

As a Customer service representative, it’s up to

you among other tasks to:

• Ring up orders quickly and accurately.
• Know our menu.
• Help customers with questions or requests.
• Deliver excellent customer service in every circumstance.
• Convey energy, warmth, and a passion for good eating.
• Step in and support your manager and team.

This opportunity is for you if:

• You enjoy people and have great communication skills.
• You want to be part of a fun, energized team that works hard and laughs often.
• You like the hustle and bustle of the hospitality industry.
• You’re committed to health and food safety.
• You’re at least 16 years of age.
• You are passionate about our Guiding Values and Behaviors:
• Warmth for guests: Making people smile
• Bold thoughts, taking risks
• Own it: Finding solutions and taking initiative
• Win together: Working (and winning) as a team
• Inspire and celebrate: Having fun and celebrating success
• Rooted in respect: Seeing the best in others

Main Responsibilities of a Customer Service Representative

• Serves customers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and pleasant user experience.

Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

We describe our Bakery as “Fast Paced, & Fun” We are looking for

someone to join our team for Weekends!

We are famous for our bizcochitos, Bread, Empanadas & home made Pizza dough!

Day to Day duties include but are not limited to: Excellent guest

service, making coffees, tossing & topping world class pizzas,

making fantastic sandwiches, slicing bread, learning all about bread,

prep work, cleaning duties & cookies.

We will be serving beer & wine soon. (Company will provide details at time of service start)

21+ Not required.

Responsibilities of a Customer Service Representative

• Answers service and product questions to inform customers.
• Recommends other services and products based on the known information.
• Records account information to open customer account (Perks Club).
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentations skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Who Are We?
Golden Crown Panaderia is an old fashioned neighborhood bakery in the Albuquerque Old Town area. As your neighborhood bakery, we have been consistently bringing the best of traditional New Mexican recipes to you since 1972.
Golden Crown is a family-owned, father-son ran business. Pratt Morales started the business in 1972. His son, Christoper Morales, grew up in the bakery and is now running the business with his father.
We have grown over the years to offer diversity that no other bakery offers with sandwiches on our homemade breads, pizza on your choice of three homemade doughs, salads, cheese and garlic bread, fruit smoothies and milkshakes, tea from the NM Tea Co, gourmet coffees, beer on tap from several local breweries, wine, loafs of bread including our famous green chili bread and specialty breads, and our assortment of pastries and cookies.
We have supplied breads and pastries to many of Albuquerque’s finest restaurants and hotels including the Hyatt Hotel, Petroleum Club, Smirolls International Cuisine, Albuquerque Convention Center, Amadoes Pizza, etc. Many of our wholesale and retail customers have been using our baked good for over 25 years.
We are committed to preserving the integrity of an old fashioned neighborhood bakery.