TechnicalSupport:
- Provide day-to-day support for .NETapplications, addressing issues raised by users and ensuring timely resolution.
- Offer technical assistance to users viaphone, email, or in-person, guiding them through resolution processes.
Troubleshooting:
- Diagnose and resolve application issues,performing root cause analysis to prevent recurrence.
- Utilize debugging tools to identify and fixbugs in the application code.
- Work with log files, exception reports, andother diagnostic tools to pinpoint issues.
Collaboration:
- Work closely with development teams tounderstand application functionalities, enhancements, and deployments.
- Act as a liaison between end-users anddevelopment teams to communicate user needs and system enhancements.
- Participate in code reviews to ensure codequality and adherence to best practices.
Monitoring:
- Monitor application performance andavailability, using tools and techniques to proactively identify and addresspotential issues.
- Implement and manage monitoring solutionssuch as Application Insights, New Relic, or custom monitoring scripts.
Documentation:
- Create and maintain detailed supportdocumentation, including issue logs, FAQs, and knowledge base articles.
- Document common issues and their resolutionsto improve the support process.
UserTraining:
- Assist in training end-users on applicationfunctionalities and best practices.
- Develop training materials and conducttraining sessions for new features or applications.
IncidentManagement:
- Manage and track incidents using a ticketingsystem (., JIRA, ServiceNow), ensuring all tickets are resolved within SLA.
- Escalate complex issues to appropriate teamsor senior support staff as needed.
Maintenance :
- Assist in application maintenance tasks suchas updates, patches, and upgrades.
- Coordinate with IT and development teams toschedule and implement maintenance activities.
PerformanceOptimization:
- Analyze application performance and makerecommendations for improvements.
- Work on performance tuning and optimizationof .NET applications.
.NET Support Specialist • Los Angeles, CA
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