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Renaissance Dallas Addison Hotel
Bell CaptainRenaissance Dallas Addison Hotel • Addison, Texas, United States
No longer accepting applications
Bell Captain

Bell Captain

Renaissance Dallas Addison Hotel • Addison, Texas, United States
30+ days ago
Salary
$15.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.

Essential Job Functions:
  • Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
  • Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
  • Maintain security of and accurate records for all guest room keys issued to bell and door staff.
  • Accommodate guest requests in an accurate and efficient manner.
  • Coordinate group luggage requirements.
  • Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
  • Ensure that pertinent information is documented in the log book daily.
  • Load and unload luggage carts.
  • Tag and store luggage.
  • Escort guests to hotel rooms.
  • Make deliveries to guest rooms.
  • Assist guests with room changes.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements:
  • High School diploma preferred.
  • Previous experience working in a related function in a hotel is required.

Work Environment and Context:
  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.

E.O.E.

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    Bell Captain • Addison, Texas, United States

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