The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Parts Specialist • Store 04479 Norfolk VA
Tidewater Fleet Supply/TNT Parts Sales Position.Tidewater Fleet Supply/TNT Parts, one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast is... Show more
Auto Parts Sales - Truck Accessories.Eastern Truck & Accessories specializes in providing the best products, installation and service for off road vehicles including lift kits, tires, wheels, steps... Show more
Location Product Specialist (Vehicle sales)- Guaranteed Wage.Checkered Flag Automotive Group is looking for a Product Specialist to join our team in Virginia Beach, VA!.Guaranteed wage of over $2,0... Show more
CTR Group is seeking a Warehouse Specialist in Newport News, VA.Immediate openings and urgently hiring!.Weekly Pay you receive a paycheck every week.Comprehensive Benefits Package.Maintain accurat... Show more
Aircraft Life Cycle Logistics Support - Level 4.Aircraft Life Cycle Logistics Support - Level 4 to join our team at Fort Eustis, Virginia.Scope: Provide senior expert level aircraft logistic suppor... Show more
Material Management Specialist.The Material Management Specialist will be a member of the Carry-on Special Technologies Engineering and Integration (STEI) Logistics team, focusing primarily on all ... Show more
Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.S... Show more
The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation.Position may also assist c... Show more
The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today.Our secret to success isn't much of a secret at all: We prio... Show more
Manage and grow territory in the K12 segment while maintaining a positive business relationship with Large Leverage Operators (LLO's), clients and distributors.Achieve K12 related sales through tar... Show more
Join Premium Retail Services as a Merchandising Specialist, where you'll bring top brands to life in stores across your community.Represent hundreds of beloved brands across multiple retail locatio... Show more
Inventory & Purchasing Specialist.ODUrent is the region's largest and fastest-growing off-campus student housing provider, currently managing over 750 rental units.We are an innovative, team-driven... Show more
Are you ready to launch your career with a dynamic, forward-thinking company that values your growth and success? At Cobb Technologies, success starts with our people! We've been a leader in the Vi... Show more
Join Our Team as a Parts Counter Representative!.Are you the kind of person who arrives with a smile and keeps a bounce in your step all day? We are looking for a high-energy, customer-focused prof... Show more
Life Cycle Specialist - Maritime Systems.SEACORP is seeking a well-qualified Life Cycle Specialist - Maritime Systems.Primary Duties and Responsibilities:.The Life Cycle Specialist executes the day... Show more
Join Cavalier Mazda as a Parts Sales Representative/h2pAre you looking to start a career in the automotive industry with a company that invests in your growth? Cavalier Mazda is seeking a motivated... Show more
The Sales And Service Specialist, TNC is an essential member of the Hertz Local Edition team.As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most value... Show more
Job Opportunity at Oyster Point Financial Center.Our values define us and our culture inspires us to change lives for the better.Our employees are the heart and soul of our company, and every succe... Show more
The Junior Pricing Specialist is responsible for developing and quoting solutions for a specific set of clients or opportunities within Fracht North America.This individual also provides solutions ... Show more
The Logistics Specialists provides Integrated Logistics Support (ILS) for Maritime and Air Life Support Equipment (MALSE) across Naval Special Warfare Logistics Support Units.This role supports lif... Show more
){kind=logo}
