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Director of Process OptimizationAthens Services • City of Industry
Director of Process Optimization
Athens Services • City of Industry
30+ days ago
Job type
- Full-time
Job description
Description
Key Responsibilities:
Process Implementation and Sustainability
- Oversee the rollout and adoption of process improvements across field operations.
- Partner with field teams to ensure new processes are understood, accessible, and executable within diverse operational environments.
- Monitor and assess the ongoing application of improvements to identify and resolve any challenges in implementation.
Collaboration with Operational Excellence
- Collaborate closely with the Director of Operational Excellence to prioritize, plan, and transition improvement initiatives into sustainable practices.
- Provide feedback on the operational feasibility of improvements and collaborate on adjustments where necessary.
- Assist in goal attainment for the fields Objectives and Key Results.
Standard Operating Procedure (SOP) Development
- Collaborate with the SOP Content Developer to create, update, and standardize SOPs that capture and institutionalize process improvements.
- Ensure SOPs are clear, comprehensive, and aligned with operational goals and industry best practices.
- Communicate SOPs effectively to field teams, ensuring accessibility and comprehension.
Field Operations Support and Compliance
- Serve as the point of contact for field teams, providing guidance and support to achieve compliance with newly established SOPs.
- Conduct regular follow-ups with field operations to reinforce adherence to improvements and SOPs, offering additional training or resources as needed.
- Gather feedback from field teams on SOP application to identify potential areas for further enhancement.
Performance Monitoring and Continuous Improvement
- Establish KPIs and metrics to assess the effectiveness and sustainability of implemented process improvements.
- Utilize data and field feedback to continuously refine SOPs and improve process adherence.
- Report on process optimization results, highlighting successes, challenges, and opportunities for further improvement.
Benefits:
- Competitive wages
- Comprehensive benefit package Medical, Dental, Vision
- 401K
- Life Insurance
- Paid Vacation and Sick Time
- Career plan
- Recognition programs
- Professional development learning
- An exceptional work environment
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Director of Process Optimization • City of Industry
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