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Director of Process Optimization
Director of Process OptimizationAthens Services • City of Industry
Director of Process Optimization

Director of Process Optimization

Athens Services • City of Industry
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Description

Key Responsibilities :

Process Implementation and Sustainability

  • Oversee the rollout and adoption of process improvements across field operations.
  • Partner with field teams to ensure new processes are understood, accessible, and executable within diverse operational environments.
  • Monitor and assess the ongoing application of improvements to identify and resolve any challenges in implementation.

Collaboration with Operational Excellence

  • Collaborate closely with the Director of Operational Excellence to prioritize, plan, and transition improvement initiatives into sustainable practices.
  • Provide feedback on the operational feasibility of improvements and collaborate on adjustments where necessary.
  • Assist in goal attainment for the fields Objectives and Key Results.

    • Standard Operating Procedure (SOP) Development

  • Collaborate with the SOP Content Developer to create, update, and standardize SOPs that capture and institutionalize process improvements.
  • Ensure SOPs are clear, comprehensive, and aligned with operational goals and industry best practices.
  • Communicate SOPs effectively to field teams, ensuring accessibility and comprehension.

    • Field Operations Support and Compliance

  • Serve as the point of contact for field teams, providing guidance and support to achieve compliance with newly established SOPs.
  • Conduct regular follow-ups with field operations to reinforce adherence to improvements and SOPs, offering additional training or resources as needed.
  • Gather feedback from field teams on SOP application to identify potential areas for further enhancement.

    • Performance Monitoring and Continuous Improvement

  • Establish KPIs and metrics to assess the effectiveness and sustainability of implemented process improvements.
  • Utilize data and field feedback to continuously refine SOPs and improve process adherence.
  • Report on process optimization results, highlighting successes, challenges, and opportunities for further improvement.

    • Benefits :

  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment
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