Talent.com
Wendy's
Shift ManagerWendy's • JENISON, MI, US
Shift Manager

Shift Manager

Wendy's • JENISON, MI, US
30+ days ago
Job type
  • Full-time
Job description

Position Overview

The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.


Key Responsibilities

  • Train, monitor, and reinforce food safety procedures to crew members
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
  • Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
  • Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
  • Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
  • Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Follow up and ensure resolution of VOC issues as needed
  • Onboard new hires in Workday

Qualifications

  • High School Diploma, GED or equivalent preferred
  • Must be at least 18 years of age
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • Available for full time and close/ shifts
  • Certification for Open/Close Shift Manager
  • Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time
  • Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
  • Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
  • Must have or be willing to obtain ServSafe certification by end of training



Create a job alert for this search

Shift Manager • JENISON, MI, US

Similar jobs

Restaurant Delivery

DoorDashNewaygo, MI, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Shift Lead

BBQ Holdings, Inc.Jenison, MI, United States
Full-time

Papa Murphy's is different on purpose.Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger.We kno... Show more

 • Promoted

Shift Manager

Checkers & Rally'sGrand Rapids, MI, US
Full-time

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift... Show more

Restaurant Shift Leader

Matthew Alan Enterprises 2, INC.Grandville, MI, US
$15.00–$16.00 hourly
Full-time +1
Quick Apply

Job description Job Overview We are seeking a dedicated and motivated Shift Leader to join our dynamic team.The Shift Leader will play a crucial role in managing daily operations, ensuring exceptio... Show more

Shift Manager - Urgently Hiring

Taco Bell - Chicago DriveWyoming, MI, US
Full-time

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America.At Border Foods, we work with a peop... Show more

 • Promoted

Shift Supervisor

Oak St. HealthGrand Rapids, MI, United States
Full-time +1

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Shift Leader

ApricusNewaygo, MI, US
$20.00 hourly
Full-time
Quick Apply

The Shift Leader works productively and supervises restaurant Crew Members to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability duri... Show more

Shift Manager - Urgently Hiring

Taco Bell - StandaleWalker, MI, US
Full-time

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America.At Border Foods, we work with a peop... Show more

 • Promoted

Shift Manager - Urgently Hiring

Taco Bell - Grand RapidsGrand Rapids, MI, US
Full-time

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America.At Border Foods, we work with a peop... Show more

 • Promoted

Drive with DoorDash - Be Your Own Boss

DoorDashCedar Springs, MI, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Shift Supervisor

Disc ReplayGrand Rapids, MI, United States
Full-time

Join Our Team as a Shift Supervisor at Disc Replay!.Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics and sharing in the profits when you succeed? I... Show more

 • Promoted

Shift Supervisor

CVS HealthGrand Rapids, MI, United States
Full-time +1

Shift Supervisor/h2pWere building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, youll be surrounded by passionat... Show more

 • Promoted

Assistant Store Manager - Spirit

Spencer Gifts - Spirit HalloweenWalker, MI, US
$17.25 hourly
Full-time

Benefits include: Michigan Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.All Bonus and Pay Programs subject to qualifications.The Assistant Store Mana... Show more

 • Promoted

Shift Manager

Pizza HutCaledonia, MI, United States
Full-time

Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.If you're ready to take the next step in your career ... Show more

 • Promoted

Shift Leader (P1-1474504-2)

Panda Restaurant GroupCaledonia, MI, United States
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion,... Show more

 • Promoted

Shift Leader

BBQ Holdings, Inc.Grand Rapids, MI, United States
Full-time

Papa Murphy's is different on purpose.Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger.We kno... Show more

 • Promoted

Shift Manager

BojanglesWYOMING, MI, US
Full-time

The Shift Manager is responsible for leading restaurant operations during assigned shifts, ensuring exceptional customer service, food safety, and team performance.This role includes opening and cl... Show more

Shift Leader

Panda Restaurant GroupCaledonia, MI, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,... Show more

Shift Leader

Papa Murphy'sGrand Rapids, MI, United States
Full-time

Papa Murphy's is different on purpose.Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger.We kno... Show more

 • Promoted

Shift Manager

Wendy'sWYOMING, MI, US
Full-time

The Shift Manager position is the first management level role in the restaurant.This position is responsible for the opening and closing duties and assisting in the execution of daily operations.Re... Show more