Operations Manager

Why You Want to Work for Us...

HVMG is a growing property ownership and management company with opportunities for development and advancement for Excellent individuals.

Why you will enjoy this job

This is a great opportunity for a high energy, hands on Operations Manager. You will have the opportunity to use your excellent team building skills, being an active member of the property helping the General Manager drive exceptional results!

Who Will this Job Appeal To?

• Ability to manage and lead a team of Excellent associates.
• Local market knowledge experience preferred.
• Proven track record of revenue, market share and GSS improvements/results.
• Individuals who enjoy working at a property that develops people for promotion.
• People who enjoy working at a property that takes an active role in the community.

The Ideal Candidate for this Position

The ideal candidate is an a hands on leader with an established and consistent track record of high performance in Rooms, Food & Beverage and Engineering functional areas to maximize performance while upholding quality standards and maximizing levels of guest satisfaction.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.

Desire to participate as part of a team.

Must possess basic computational ability.

Must possess basic computer skills.

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Ability to maintain compliance with all local, state and federal laws and regulations.

Extensive knowledge of sales skills.

Ability to assess/evaluate other associates’ performance in a fair and consistent manner.

Extensive knowledge of revenue management.

Ability to supervise, train and motivate multiple levels of managers.

Knowledge of hotels and competitive markets.

Participate in the development of short- and long-term financial and operational goals of the hotel.

Ensure that guest satisfaction is consistently obtained and maintained.

Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.

Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

Ability to make decisions with only general policies and procedures available for guidance.

Ability to apply supervisory/management (soft) skills.

Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.

Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs. occasionally.

Must be able to push and pull carts and equipment weighing in excess of 250 lbs. in an emergency.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS:

Education:

Bachelor’s Degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.

Experience:

Two to four years related experience and/or training preferred.

• Must be a citizen of this country or possess a valid work permit.
• Requires a minimum of 2 plus year of leadership experience in a hotel environment.
• Similar brand experience preferred.
• Must be able to lead Guest Satisfaction Initiatives.
• Position will be required to work a varied schedule that may include evenings, nights, and weekends.

Benefits

• Medical / Dental / Vision
• Life Insurance / Long Term Disability /Short Term Disability
• 401Kwith a match!
• Paid Vacation Days / Paid Personal Days /Paid Holidays