Benefits: - Bonus based on performance
- Competitive salary
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
Position/Title:
Program Coordinator: Director of Coaching
Region: Soccer Shots Central Indiana (Greater Indianapolis Area: Boone, Hamilton, Hendricks, Marion, & Johnson Counties)
Soccer Shots:
Soccer Shots Central Indiana is a fast growing, intro-to-soccer program offered throughout the Central Indiana area. Through relationships established with private childcare centers, in addition to public “park” programs, Soccer Shots Central Indiana is currently serving over 4,500 children, between the ages of 2 and 10, each year. Our motivation is to impact children in both soccer education and character development with application to all areas of children’s lives. We are motivated by a desire to see children experience the game of soccer and to enjoy the rewards that participation in the game offers. Our mission is simple: to positively impact children’s lives through the game of soccer.
Job Description:
The role of the Program Coordinator is responsible for overseeing all aspects of our coaching, and to be in direct contact with other Leadership Team members. This position is accountable for the growth of the Soccer Shots Central Indiana team, while maintaining the professional quality and high standard of excellence of the company. As part of the leadership team, the Program Coordinator will be expected to play an active role in the growth, success, and impact of Soccer Shots Central Indiana in the community and will represent Soccer Shots Central Indiana with excellence. The Program Coordinator must have a passion for working with young children and soccer, great communicative and interpersonal skills, and the ability to encourage and provide constructive, candid criticism when needed. The Program Coordinator responsibilities include, but are not limited to, the following:
1) COACH RECRUITMENT
A. Hiring
- Run in-person interviews
- Collect resume, cover letter, and references
- Follow-up with references
- Conduct working interviews at program locations
- Recommend potential hires/make hiring decisions
- Attending career fairs/hiring events
- Installing bandit signs for recruitment, as needed
B. Onboarding
- Onboarding paperwork (handbook training) and assists with new staff orientation
2) APPRENTICESHIP PROGRAM/COACH TRAINING
A. Accountable for overseeing the apprenticeship/training program
- Curricula implementation
- Online training (attendance sheet protocol, timesheets, etc)
- Administrative procedures training (forms, reminders, posters, trial slips, etc)
- Mentor full-time/lead coaches to successfully complete the training process
- Event training (open house, birthday parties, etc – with help of HR & Event Coordinator)
- Demo training
- Camp training
B. Continuing education
- Organize and execute pre-season coach training meetings (four per year)
- Curricula improvement (notes, tips, tricks, etc)
- Executing coaching videos for each game in curriculum
C. Evaluating
- Two evaluations each season, per coach (eight per year)
- Evaluation schedule set-up prior to start of each season (must be tracked with spreadsheet)
- Yearly reviews for full-time coaches (seasonal/quarterly when warranted)
- Coach promotions
D. Firing
- Discuss potential firing decisions with Director of Operations/make firing decisions
3) COACH OPERATIONS & TEAM CULTURE
A. Coach Operations
- Coordinate information for weekly emails with Administrative Director
- Coordinate all scheduling with Administrative Director (seasonal, open houses, birthday parties, demos, camps, demos)
- Coordinate parent communication pieces with Administrative Director (player of the week, meet the coach, summary/welcome packets, mid-season reports, end-of-season certificates/report cards, etc)
- Equipment, gear, and prize management
- Administrative materials management (forms, reminders, posters, trial slips, etc)
- Attendance sheet audit (weekly)
B. Team Culture
- Informal coach check-ins/coach pulse (two times per season minimum, per coach – must be tracked with spreadsheet)
- Coach retention plan
- Coach recognition
- Team socials (two or three per year)
- Coach of the Season
4) ACCOUNT MANAGEMENT & BUSINESS DEVELOPMENT
- Accountable for eight school visits per week (must be tracked with spreadsheet)
- Accountable for problem solving at locations, including communication with coaches, immediate school visits when needed, cancellations and changes, etc (communicate changes and cancellations to Administrative Director)
- Confirm season dates and schedules with school and public locations, as needed
- Coordinating and delivering director/staff gifts
- Phone calls/emails to customers to get extra feedback, as needed
5) COACHING
- Lead coach for up to 25 sessions per week (coaching, responsibilities/requirements below)
- Master substitute for all sessions
- Install marketing bandit signs prior to seasons, as needed
A. Pre-Class Preparation:
Always
prepare in advance so that you don’t feel “off your game” when you have the kids on the field. This includes: reading and preparing the curriculum, confirming condition of equipment, printing attendance sheet, checking address/directions/maps.
- Prior to leaving for class, review and know the curriculum
- Check all equipment (balls inflated, prizes, cones/discs for games, pinnies clean, etc.)
- Do you have TWO working pens (in case 1 runs out) with your coach’s clipboard?
- Make sure you have clean uniform clothing (Soccer Shots shirt/jersey, black shorts/pants, sneakers, Soccer Shots sweatshirt or jacket, etc.)
- Day of class – check and print a paper copy of attendance sheets, did any new kids recently sign up on-line?
- At the center – check for registrations, did any new kids recently sign up by form and check (write check number on registration)?
Arrive Early. “On-Time” is Late:
This means getting to your site at least 10-15 (schools) and 15-20 (parks) minutes early so you are set up and children are on the field at scheduled start time. This is very important! Try not to let parent or teacher questions impede you from getting your kids class to start on time (arriving early allows time for questions, especially during the first few weeks of the season). If you can answer a quick question on your way, do so, otherwise, ask the adult if you could get back to them after class and mention that you have to get the group started on time (then get back to them; don’t forget!).
- Arrive at least 10-15 minutes early to schools
- Arrive at least 15-20 minutes early to parks/public locations/etc.
- Class starts on time, no exceptions
B. ON-SITE COACHING
Enhance the Relationship:
- Communicate courteously with site directors and teachers, engage in conversation and small-talk
- Learn their names and say hello to them at every class, go out of your way to do this
- Always smile, be extra bubbly, and remember that it is a privilege that we run our program at their center
- Be sure the site staff knows your name as well
Coach Amazing Classes:
- Take all registered children to class
- Take trial children, when possible, to increase class enrollment
- Provide an amazing experience for the children, parents, and staff
- Your class should be the highlight of their week
Clean Up:
- Leave your soccer area exactly as you found it, cleaner if possible
Stay Late as Needed:
- Stay as needed to assist children/site staff/parents, answer questions
- Smile and say goodbye to adults and children when leaving
Return Children to Designated Areas:
- Safely return children to designated areas, ask a site staff person who is in charge if needed
- Make eye contact with the adult and confirm they are in the correct place, say goodbye and thank you for a verbal confirmation
C. TRAVEL TIME
- Allow plenty of time to drive, park, and find the site
- Must arrive 10-15 minutes early at schools and 15-20 minutes early for parks
D. ADMINISTRATIVE TASKS
- Input attendance in online registration (notify SSCI of any inconsistencies via email), daily is preferred, by end of week is mandatory
- Keep updated notes of new registrations in Additions Section and update trial notes in Comments Section
- Check your calendar and weekly emails ahead, and notify SSCI of any errors or inconsistencies
- Fill out and deliver trial slips, at all locations, for the first four weeks of each season
- Take pictures/videos as required
- Prepare and deliver mid-season reports
- Prepare and deliver end-of-season certificates/reports and prizes
- Collect and hand-off registration forms/checks to SSCI office
Program Coordinator Requirements:
- Attend SSCI team trainings, team building activities, and social events.
- Attend and participate in leadership team meetings.
- Participate in traction implementation (read Traction) and traction meetings.
- Complete required SSF and SSCI trainings.
- Ability to coach exceptional, high energy classes solo (at an A level).
- Sustain and increase registrations at sites.
- Initiates, develops, and maintains friendly, positive relationships with school staff and park parents.
- Train coaches on-site and lead coach trainings.
- Will fill-in for classes and demos (master cover).
- Saturday/Sunday/Weeknight availability for public program classes.
- Highly organized.
- Commitment to the mission of Soccer Shots: to positively impact children’s lives through the game of soccer.
- Ability to consistently exhibit the company’s Core Values.
- Consistently exceed expectations.
- Exceptional interpersonal communication skills: comfortable and confident interacting, speaking, and managing people with a variety of different personalities.
- Exceptional writing skills: must be able to communicate clearly, accurately, and with proper grammar via email.
- Creative problem solver that has the ability to adapt to rapidly changing situations and “think outside the box.”
- Commitment to develop, improve, and grow (individually and organizationally) on a daily basis.
- Highly self-motivated and interested in seeking a professional business opportunity, where upside is based on performance.
- Thrive in all environments and be noticed by others.
Physical/Work Environment Requirements:
The job description above is a full-time position requiring 40 hours of work per week (hours will not exceed 40 hours per week). Some time of the year may be busier and require more work, while other times will be slower and require less work. Typical/expected working hours are Monday through Friday, between 8:00am to 5:00pm (may also include weekday evenings or weekend mornings).
This position functions in an inside/outside sports environment a majority of the time. Work requires ability to run, stop, stoop, and bend (a physical, exercise type regimen) in a minimum of 40-minute increments per session. The position requires use of hands, arms, legs and feet and may include lifting up to 50 pounds on occasion. Moderate gymnasium-like noises are associated with this position as well as excellent vision skills (with or without correction). This position will require, at times, the ability to yell and loudly project the voice for up to 40-minute increments per session. This position also functions in an inside office environment, that may require being in a seated position for long durations of time.
Program Objectives:
- For Soccer Shots Central Indiana to be the best run, most popular, and most successful elective program offered in Central Indiana.
- For Soccer Shots Central Indiana to have the best coaches, curriculum, and communication in the youth sports education space (in the Central Indiana region).
- For Soccer Shots Central Indiana to have a reputation of excellence (i.e. “That’s the group that runs that awesome soccer program…my kids loved it…those instructors are great.”). An objective measure of each territory’s reputation for quality will be learned in the Net Promoter Score (NPS) survey conducted at the end of each season.
Key Performance Measurable:
- Prompt, reliable, and professional communication – responds professionally to director, teacher, and parent questions within 8 hours or less, and always responds to franchise owners and other Soccer Shots Central Indiana support staff within 12 hours or less. All emails and calls received by 4:00pm, must be answered before ending business for the day.
- Run A level classes.
- Run high quality soccer sessions, each week, while executing all other job responsibilities.
- Hire and train new, incoming coaches who will uphold our standards of excellence and create a positive reputation for Soccer Shots (apprenticeship).
- Mentor existing full-time/lead coaches to successfully complete the training process.
- Coach evaluations completed twice per season (eight per year).
- Coach check-ins/pulse a minimum of twice per season.
- Eight school visits per week.
- All sessions fully staffed throughout the year - all coaches at A/B level or higher prior to the start of each season (coach retention plan – low turnover rate).
- Season schedules confirmed with schools and coaches four weeks prior to start of each season.
- Coach up to 25 sessions per week, for up to 48 weeks per year.
- Adhere to budget guidelines for your department.
- Adhere to all company policies and represent Soccer Shots with professionalism and integrity.
- 80% green scorecard and 80% rock completion each quarter.
Program Performance Evaluation and Reviews:
Soccer Shots may perform coaching evaluations every season (possibly multiple times per season), without notice. Quarterly/seasonal evaluations may be performed for Director of Coaching (yearly review is required).
Compensation/Additional Benefits:
- $35,000-$38,000/year (DOE)
- Remarkables Bonuses – $10 per remarkable (positive parent/director comment where employee/coach is identified by name). May come from NPS results, parent/director emails or phone calls, etc.
- Additional bonus potential at discretion of Executive Directors.
- Paid holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Holiday and New Year’s (12/23 – 1/2).
- Personal days: 6 days per year (does not accrue or carry over). Vacations must be approved 6-8 weeks in advance of the season they are taken in. Vacations during the off-season are preferred.
- Sick days: 4 days per year (does not accrue or carry over).
Essential Qualifications:
- Bachelors degree in early childhood education/elementary education/sports and recreation/physical education/etc
- Leadership/management experience
- Experience working with young children (childcare, coaching, teaching, etc)
- Passion for the mission of Soccer Shots
- Strong communicative skills, both written and verbal
- Effective organizational and administrative skills
- Attention to detail
- Positivity
Preferred Qualifications (not necessary):
- Experience implementing Traction
- Some knowledge of HR policies and procedures
- Soccer playing/coaching experience
