Manager, Training Delivery

Job Summary

The Manager of Training Delivery is responsible for overseeing the facilitation and execution of training programs across TriWest, ensuring consistent, high-quality delivery to employees and external stakeholders. This role manages a team of training specialists and ensures that training aligns with organizational priorities, compliance requirements, and performance goals. The Training Delivery Manager provides ongoing coaching, performance feedback, and professional development opportunities for trainers, fostering a culture of excellence and continuous improvement. This role is responsible for the oversight, coordination and delivery of all live virtual training, and traditional classroom training for all TriWest's internal and selected external audiences. This includes creating and managing company-wide live training development standards, expectations, and measurements that build employee competencies in an environment of continuous learning.

Education & Experience

Required:

• Bachelor's Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field; OR equivalent experience, to include any combination of education and experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5 years of experience in training delivery, facilitation, or corporate learning leadership
• 2 + years in a formal people supervisor or manager role

Preferred:

• Master’s Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field
• Experience in all phases of the design, development, implementation, facilitation, measurement and evaluation and delivery of technical and non-technical programs using appropriate adult learning theories

Key Responsibilities

• Leads and supervises a team of Training Specialists to ensure effective facilitation of TriWest-approved content.
• Oversees the delivery of onboarding, role-specific, compliance, and external stakeholder training programs.
• Assists training logistics team with the coordination of training schedules, resources, and logistics to support seamless execution.
• Ensures consistency and quality in training delivery across multiple audiences and formats.
• Supporting minor content updates and collaborating with instructional design teams for larger revisions.
• Monitors training effectiveness through feedback, assessments, and performance metrics.
• Partners with leadership to align training delivery with organizational goals and compliance standards.
• Conducts regular observation and evaluation of training sessions to assess delivery effectiveness and provide constructive coaching and feedback.
• Develops trainer performance metrics and track progress toward individual and team goals.
• Drives continuous improvement of facilitation practices, leveraging participant feedback, performance data, and industry best practices.
• Serves as an escalation point for delivery-related issues and ensures timely resolution.
• Performs other duties as assigned.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Stays informed of emerging trends and tools to continuously improve the effectiveness of learning programs.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Knowledge of the operation of a learning management system (LMS) with knowledge of AICC and SCORM interoperability standards; knowledge of live online platforms, and course development for live online delivery. Understands and applies current principles of adult learning, instructional design, and training delivery.

Working Conditions

Working Conditions:

• Regular and reliable attendance is required
• Works in a standard office environment, with 10% - 20% travel
• Extensive computer work with prolonged sitting
• Level II IT security clearance required